Multiple issues with Figo. My claim for one of my dogs was denied as Figo claimed it was an existing condition although my dog had never had a blood blister/scab on the middle of his back. A cyst was found under the scab. No where in his medical history did he have a blood blister/scab on the middle of his back with cyst.

I requested to cancel my policy Oct 2024. They responded to my request but did not honor it. I continued be charged a monthly premium until I noticed this on my credit card in May 2025. I reached out and complained. They finally closed the policy but refused to reimburse me for Dec-May even though I sent them the original email showing my request to cancel in December.

I have had nothing but trouble with ASPCA. Their communication is poor, their customer service line cannot seem to get it straight was is needed and they do not communicate back to try to resolve an issue. They also say that they have reached out about medical history, but that is not the case. I am so far very unimpressed with ASPCA Pet Insurance

I want paperwork I want a packet delivered to my home for my file. Computer broke. Im old school. Please send me all my rights of coverage for future vet bills.

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

Definitely do not recommend. Will fight you on claims, and raise your premiums insanely high with no consent from you. There is better, and cheaper, pet insurance companies out there: PetsBest, Lemonade, etc. Definitely don’t waste your time with Nationwide.

Poor customer service. I've been with them for 2 years, and they upped my insurance by £50. I was happy to pay the extra, but now they're not honouring this and are making me get a new quote through their website which is much more expensive!

The vet was great. But there seems to be a lot of trouble with getting the price matched. Their medications are way overpriced. And my checkout amount in the basket greatly exceeded the items. I tried their chat, their email, MANY times. No one replies. I've been working on this for hours.

How could anyone give this company more than 1 star? Their app is pathetic. You can't pull up your policy. There's no way to link your policy.

The insurance repeatedly holds up processing claims, does not indicate specifically what needs to be provided, drags their feet.