Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went:

I have not received the Rx. It has been 10 hours and when I tried to message the doctor. Dutch AI tells me expect a response in 2 days. I'm very disappointed 😞

Healthy paws is a rip off and has terrible customer service. I've had them for 3 years, and i'm finally going to switch after too many frustrations. Several times, they don't reimburse the amount they should. And when you appeal it, they don't let you talk to a real person in claims to explain it -- you can only communicate via email (can't call or talk to anyone via phone) and it can take over a month to hear back.

We have a dog that had a pre existing condition prior to the policy. The condition was a birth defect that we had surgically corrected outside of the policy. I am leaving a negative review because they found a way to tie any claim back to the pre-existing condition to deny paying. This may be a good company and policy if your pet has a perfect medical history when you get the policy. Reasons for denying were that the symptoms are related to the pre-existing condition which would be true if the defect were still present and not surgically corrected.

No way does this insurance have low insurance costs. I have a perfect driving record and they want to charge me $100 more a month for insurance than what I currently pay

Filed claim and didn’t get an option for direct deposit so have to wait a week for them to mail a physical check.

Angelica was passive aggressive with me when I tried to gain clarity about her response. I don’t appreciate her attitude for no reason.

I initially thought it was a coincidence, but after posting a negative review about this insurance company, I quickly noticed an influx of positive reviews with suspiciously generic names. Now, same thing is happening to knew negative reviewers. It feels like they are artificially boosting their reputation. Very disappointed with their practices.

I had lemonade for 4 years and thankfully I never had to use them. They’re moving out of my state (nj) and instead of telling me the truth that they can’t cover me because of that, they lied and said that my roof wasn’t up to par based on a photo I sent them (which makes no sense because my roof is new) they’re liars and scammers with too good to be true premium rates. Lucky I got out when I did. You’ll be in better hands with the bigger companies who actually pay out in an emergency (and not just the bare minimum)

Warning! Be prepared for steep jumps in premiums as your pet ages & has more health care needs. We are long-time customers of Healthy Paws pet insurance & just got notice our premium is going to jump from $146.71 to $1,210.83 a month. That’s an increase of 725%. Assuming this unbelievable jump in cost had to be a mistake, we contacted Healthy Paws & this was their response: