Filed claim and didn’t get an option for direct deposit so have to wait a week for them to mail a physical check.

12 years of paying premiums for two dogs, never had a claim paid even after getting everything they asked for.

I initially thought it was a coincidence, but after posting a negative review about this insurance company, I quickly noticed an influx of positive reviews with suspiciously generic names. Now, same thing is happening to knew negative reviewers. It feels like they are artificially boosting their reputation. Very disappointed with their practices.

Love them and their easy process in submitting invoices

They refused to turn off the Auto-Renew feature on my policy which resulted in double-charging me and taking many hours and several days of my time to rectify!

This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .

I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim.

Beware of this company and their rate hikes.

Bad experience

Keep raising my monthly premium and never paying much for claims. Typical insurance