My insurance was abruptly canceled for my 5 year old dog on 5/1/25. For five years, I never missed a payment. My dog never required expensive medications or surgeries. Nationwide was unable to provide me with a reason. They told me I had to reapply for insurance; my dog now has pre-existing conditions. Our re-application was rejected. This is incredibly frustrating and disappointing. I would advise against any policy with this company as they will screw you over any way they can. It is laughable that they sent me this email asking for a review.

Flat out refuses to respond to the only claim i sent in during the last four years. Just filed a claim w branch of California government that oversees insurers. Changing to costco pet insurance.

I haven’t heard back yet - soooo… how could I possibly give a positive review?

I filed a total of 14 claims, but they only paid out on a couple of them and only a small amount—$25 out of a $476 claim. I've been with them for two years and recently decided to cancel my policy. I pay over $125 monthly, but I've had no approved claims during this time. This is the worst pet health insurance; I wouldn’t recommend it because they don’t make any payouts!

My puppy is 10 weeks old has a UTI. They’re charging me over $100 a month and are restricting anything that has to do with kidneys, bladder or anything like that into the insurance. Ridiculous

Horrible website. Claim submission process is ridiculous. 4 tries to submit a claim. get your website act together please

My premiums have gone up 252% in 7 years. That’s an average of 36% increase per year. Ridiculous. You are much better off putting that premium in an interest bearing account and self insuring.

Took my dog to the vet and did a claim they sent it too the vet they had to cancel that check and still waiting for the check I called them and their stating that they have too reissued me another check

It takes longer than it should to process claims.

The ASPCA has repeatedly denied claims that were covered during the same policy period necessitating several, time consuming, appeals. I have referred this company to over 100 people over the last 8 years I have had coverage for my dog because the coverage was clear and promptly paid. Si9nce January, 2025 every claim has been denied. I am hearing from several people I referred to ASPCA Ins that they have gone elsewhere for the same problem.