12 years of paying premiums for two dogs, never had a claim paid even after getting everything they asked for.

Filed claim and didn’t get an option for direct deposit so have to wait a week for them to mail a physical check.

Angelica was passive aggressive with me when I tried to gain clarity about her response. I don’t appreciate her attitude for no reason.

I paid $20 for expedited rush shipping. It said one day expedited. I did not get the Rx and still haven't received it. They are not truthful in advertising. They state that to transfer to a local pharmacy could take days. You want to do the best for your pet, so I chose rush shipping. Customer service is hard to get a hold of and told me to check the FAQ's. Rush shipping can be 4 days. When checking out though it says 1 day expedited. Then another area says 1-3 days. I thought I had found a great vet option only to learn that that Dutch is about billing and couldn't give a flip about pets.

I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim.

Beware of this company and their rate hikes.

They refused to turn off the Auto-Renew feature on my policy which resulted in double-charging me and taking many hours and several days of my time to rectify!

Bad experience

Love them and their easy process in submitting invoices

Monthly pricing has gone up triple since we started 3 years ago, other then that things are good