I would give a higher rating but it seemed like as soon as I had a couple of claims my rates were raised. Twice! They're almost double what they were to start and my dog is only 2 years old.

Insurance premium went up 30% and when I asked why my premium went up the customer service rep it’s due to inflation and cost. Most insurance should be giving customers loyalty for sticking with them and insurance rates shouldn’t be going up 30%. Such a significant increase.

Former client of Nationwide until our dogs passed. Just signed up for our newest pup this AM after speaking with an agent a few weeks back and found out there is a 14 day wait period till the policy takes effect. Never was told that and couldn't get the policy till we picked up the dog. Thinking of cancelling. Not the best CS as I remember. NWPI is slipping and not happy.

These guys claim to have great reviews. So I signed up two of my pets, then found I could get a better rate with my old carrier. Thing is, once you add a pet policy, THEY DON'T LET YOU CANCEL IT!!!

They changed their billing and now use an outside company so there's a minimum 3% surcharge on top of your monthly premium if you use a credit card. They want you to link your bank account to this unaffiliated company to avoid the surcharge, which is a huge no for me considering they falsified her breed on their own and increased one of my dogs premium an additional $100 a month.

This website isn’t an emergency place, if you need to get your pets treated right away then do not use their services, I had a German shepherd and he got an ear infection and they sent his medicine in a week and if you want the medicine right away then you have to pay extra money for that. It’s not worth it just go to your regular vet and pay reasonable fee and pick up the medication right away instead of waiting 2 weeks….This website is a rip off and they will see you for 3 minutes and make you wait for the medication like a couple of weeks.

I have not received the Rx. It has been 10 hours and when I tried to message the doctor. Dutch AI tells me expect a response in 2 days. I'm very disappointed 😞

Had renters insurance with them for 2 years and my e-bike got stolen and they pulled out the fine print declining my coverage saying it’s a “self propelled vehicle” they were not helpful and not following laws when signing up for insurance disclosing what is and is not covered.

I’m still waiting for insurance approval. It’s been many days now. I have not heard back from Nationwide

Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went: