I’m really disappointed with my experience using Dutch. I was only able to access the app on the first day—and after that, I was completely locked out. I missed critical follow-up information from my veterinarian and had no way to understand what they were trying to communicate about my pet’s care.

Signed up hoping to get some reassurance that my pets would be healthy and taking care of with Trupanion.I was wrong I got five emails asking for the same information each time then I get met with rude agents that barely give ya the time of day horrible company.Canceling soon and looking for a good pet insurance provider cause trupanion ain't it

I jave a 90/10 policy but the first time I ever had to use this for an emergency out of my 636 dollar vet bill I had to pay 432. Thought it would be lower. The only good thing I can say is my vet uses Trupanion and th bill was paid at the vet right after release of my dog. That part was easy

Do NOT use this company. Once a great company, no longer! We have had insurance with them for over 12 years and our dog was diagnosed with periodontal disease years ago and they said, no worries they will never use a diagnosis to increase your rates or not cover you in the future BUT guess what, now that she needs surgery they will not cover her costs of between $4k-6K (don't even get me started on the Vet pricing) because we did not have her teeth cleaning completed within 3 months of her pet visit. Had no idea, I advised them that our Vet left the practice and we just found another so missed out by 4 months. Does not matter, what the circumstances are, sorry!

They raised my premium, upped my deductible, and paid out less — it’s like the reverse lottery! Two pets, two useless claims. I pay them monthly so they can politely decline to help. 10/10 regret. Would rather train my pets to do taxes than deal with them again.

Insurance premium went up 30% and when I asked why my premium went up the customer service rep it’s due to inflation and cost. Most insurance should be giving customers loyalty for sticking with them and insurance rates shouldn’t be going up 30%. Such a significant increase.

My wife signed up because there was a screen that said they could help us with our dog ellie. Then once she signed up for one month, it said there are no vets available. We tried to cancel and it wouldn't let us. It says we made a 3 month commitment which we DID NOT see.

Trupanion is a very dishonest company. After having their insurance for a few years they will increase the rates signifagantly more then they any of their sales material advertises. They justify this by using statistics that are beneficail to their claim while ignoring their own published finacial numbers. For example, they claim vet costs are up 65% in the emails they send notifying informaing a customer of the increase while their published finacials state the increases were closer to 35%. Our last increase was 15% on top of a 30% increase a couple of years ago. If you call in and questions what going on you are met with passive agressive people saying their "sorry you fell that way" rather then addressing the actual issue. We are 7 years in and they know its cost probiative to leave so they gouge customers playing on their concerns for their pets health. This company is morally bankrupt and should be avoided at all costs. Use at your own peril.

I would give a higher rating but it seemed like as soon as I had a couple of claims my rates were raised. Twice! They're almost double what they were to start and my dog is only 2 years old.

No phone call and no information