Been a customer with 5 Pets on plans for over 4 (some of them 6) years and was given misinformation by one of the customer representatives causing 3 of my pets plans to lapse. I was very understanding that mistakes happen and I had to reenroll them.. that was up until through the process my within a year records weren’t good enough and now I have to pay for an exam that would’ve been covered had I not been given misinformation. - If I’m completely starting over with a company I’ve been loyal to but isn’t willing to work with me in return, might as well shop around since have to start from complete scratch anyway.

Lemonade is dropping my homeowners insurance coverage because of “tree proximity” and “water heater age”. All of this after requiring hours of work to provide photos and documentation to them. Awful experience working with the customer service team. The tech and the app is appealing but they will kick you to the curb as soon as they can.

First, they only offer an annual subscription and it is IMPOSSIBLE to reach anyone or get any kind of customer assistance. Vet was meh. My dog gets occasionally bouts of loose stool/diarrhea. My past vets would prescribe a 10 day, 2x/day course of pills. Dutch vet prescribed only 3 PILLS. 3. Then I get an email the next day with tracking info - another 10 DAYS until I'd receive the meds. Absolutely USELESS especially since I had to pay addtional $29.50 'Pharmacy Processing Fee'.

The Wellness coverage is disappointing. Other pet insurance companies offer better Wellness program coverage for an equivalent fee.

They are impossible to work with. Everything is so automated with digital phone agents, SMS and chatbots that trying to get anything done is extremely difficult. Save your time, find another insurer.

This company does everything in its toolbox to not pay claims. Even when your dog is sick. RUN RUN RUN away. I wish I had chosen another company. What a waste.

Signed up hoping to get some reassurance that my pets would be healthy and taking care of with Trupanion.I was wrong I got five emails asking for the same information each time then I get met with rude agents that barely give ya the time of day horrible company.Canceling soon and looking for a good pet insurance provider cause trupanion ain't it

I canceled before they approved add haven’t received anything refund yet

They raised my premium, upped my deductible, and paid out less — it’s like the reverse lottery! Two pets, two useless claims. I pay them monthly so they can politely decline to help. 10/10 regret. Would rather train my pets to do taxes than deal with them again.

I jave a 90/10 policy but the first time I ever had to use this for an emergency out of my 636 dollar vet bill I had to pay 432. Thought it would be lower. The only good thing I can say is my vet uses Trupanion and th bill was paid at the vet right after release of my dog. That part was easy