Tried to edit my pet insurance coverage because I was told that I could, my Cat was just at the vet and I noticed a certain coverage wasn’t applied. when the app wouldn’t let me I just to reach out to have them edit it themselves. Got told we can’t do that until next year when you renew the policy….I then asked if I could cancel then renew it with the edit and apply it to his visit that day they said yes. Woke up today found out the claim was denied because his treatment was before his policy started. I went to the help desk for this online and they said “sorry can’t help you” unprofessional company that can’t honor nothing.

Terrible service by adjuster’s that don’t know what tgey are doing. My dogs get allergy shots every month one goes through and the other one by another adjusters needs more information (dumb) a shot.

Good morning everyone,

ASPCA Pet Insurance has been a complete disappointment. They 𝓭𝓮𝓵𝓪𝔂 processing documentation while simultaneously rushing to deny claims - they denied multiple separate claims, claiming they "couldn't obtain documentation" despite my uploading all requested documents the day before the denials were issued.

I am leaving aspca insurance in March when my policy ends. They raised the price to $88 and they only give a small portion back for preventive treatment and dont add it to the deductible. I spent $1000 for spaying and a tooth removal and got $175 back and gave me 499.30 for my deductible! Couldn't even give me the $500 to meet my deductible. I took my dog back for her second distemper shot and I spent $50 and they denied it. Unless its not preventive care it will not go to the deductible. Im going to join AKC health insurance. Maybe sooner than later. Its easy to put in a claim but im just done giving $88 a month way and only get a Little bit back. Its not worth it! Waste of money.

This comp[any has been borderline dishonest trying to block my very legitimate claim. Demanding Medical records for the last 2 years when thy only said the waiting period was seveeral weeks for new claims. I submitted the records which show this is a new claim and they send me emails denying they received them which is a lie they arejust trying to get out of paying a legitimate claim. allan M. Shanberg MD

I accidentally damaged my monitor, and unfortunately, my claim was denied by the Lemonade agent, who said it wasn’t covered under my policy. While I’ve accepted that and will buy a new monitor myself, it does raise concerns. If something more serious were to happen, would they truly have my back—or would they point to more fine print? This experience has made me question the level of real protection the policy offers

The system said they couldn’t insure me because my house has a basement , I don’t know why they made this assumption ( it doesn’t )

I used Dutch to consult with a vet about anxiety treatment for my indoor-only cat. The appointment itself was excellent—the vet was thoughtful, clear, and said he would prescribe something to help with stress. That’s what I expected to receive.

Submitting claims is very easy. It usually takes them 7-10 days to review and respond to a claim.