We were clients for many years. We started our policy back in 2009. At that time we had 5 dogs on the policy. Coverage was great and monthly premiums were affordable. All of our dogs from that time period have crossed the rainbow bridge. Out of 5 of those beautiful souls only two had serious chronic illnesses that we definitely needed coverage for. Trupanion was great through it all. We once needed this coverage for our dog after she got into an inhaler and ingested all the medication. Mind you these were all large breed dogs. A few years ago Trupanion started to increase rates by huge amounts. They denied coverage and found ways around paying claims for our then 14 year old Labrador Zoey. Zoey’s policy started in 2009 and she never had a claim until later in her life. A broken tooth that was causing her a lot of pain and needed immediate care. That claim was denied and called a routine teeth cleaning. Our veterinarian was so upset that she credited our account $300 and immediately removed all trupanion literature from her waiting room lobby. We know have two very small young toy sized dogs. At renewal time a week ago once again we were handed a large renewal increase for our 10 pound maltipoo. He’s just four years old with no health issues or claims. Already we’re at over $70.00 a month for him. Our other dog Ruby who’s a 20 pound mini poodle and not even two years old has a rate of $84.00 a month. We paid less for a monthly premium with our 80 pound purebred chocolate and black Labradors. At such a young age there’s no way that by the time we’re half way through their lives we will be able to afford the monthly premiums for both. We are on the brink of retirement age. My husband intercepted the renewal email and shot back at trupanion with a vulgar email that was not signed by himself or I. I was at work at the time this happened. That afternoon I had a call come in from trupanion but I work for a hospital and can’t answer a personal call all the time. The next morning I checked my trupanion app on my phone and all of my dogs past and present we listed under “ previously insured pets”. I called trupanion immediately to see why my two dogs were listed that way. The CSR put me on hold to inquire about the situation. She came back on and very rudely said your policy is canceled effective immediately because we received two very vulgar emails. She said the emails were considered as written statements asking to have our policy canceled. There was no name/ signature so that does not warrant permission for cancellation. I’m the sole person that deals with trupanion, pays the premiums, and submits all claims. So this unscrupulous company canceled my policy for something I had nothing to do with. They took it out on my dogs also. The years of paying into this company, the tens of thousands of dollars in premiums and they just canceled the policy. I have zero doubt that we are not the only policy holders to ever explode on them and their terrible insur

Nothing resolved. Was suppose to receive follow up and a refund for incorrect claims never heard from anyone

As my dog has gotten older with more issues I've had to fight for his coverage more and more

I dislike the fact the majority of the claims require soap notes even though they may be a follow up from a previous claim. Also I send receipts that aren’t recorded & then I send them again. It’s a lot of trouble to get paid when I send in documentation. My other insurance pays me right away with no problems & I send them the exact information I sent you.

Compared to other Pet insurance, it takes you folks way too long to process a claim. But I am very thankful for the coverage that your pet policy covers, including prescription and supplement medication recommended by my vet veterinarian.

I deeply regret switching to Pets Best from Nationwide,this has been the worst pet insurance experience I've ever had. The biggest issue is their claim denials; a significant majority of the claims I submit are rejected without clear justification, making it feel like their priority is avoiding payouts rather than supporting pet owners. On the rare occasion they do approve a claim, the reimbursement process is painfully slow, often taking weeks before I see any funds. This delay is frustrating, especially when dealing with urgent veterinary expenses. Having been with multiple pet insurance providers, I can confidently say Pets Best has been the most disappointing in terms of reliability and efficiency. If you're looking for peace of mind and timely coverage for your pet, I strongly recommend exploring other options. My experience has been nothing short of frustrating, and I truly regret making the switch.

Your company is a disaster and you have no intention of treating your long time customers well. Good riddance. We’ve already found a better insurance company.

I’m beyond disappointed with Fetch. Despite paying over $1,000 in premiums, I haven’t received a single reimbursement for my cat’s recent medical visits, all of which are clearly eligible under their policy. I've submitted multiple claims through their app and website, provided every required document, and followed up numerous times. Not once have I received a response. They’ve completely ghosted me while I’ve been dealing with a sick pet and mounting vet bills. This is not only unprofessional, it's unethical. Their lack of communication is appalling, and at this point, it feels like they’re just taking my money without offering the coverage they promise. Avoid Fetch at all costs. They are the worst, and I would never recommend them to anyone who actually cares about their pet.

Your claims just take too long to process. Here’s an example. I have prescription food that has already been approved and other claims have already been paid for this prescription food. When I submit claims for this same food, they should not be taking over 10 days to process.

Claims are very slow to process. Customer service agents read from a script and provide no actual help.