Claim processing and app

Be aware of pre existing conditions clause. One bout of diarrhea within one year will exclude anything diarrhea related for one year. Typical insurance game.

Very slow to acknowledge and process claims. Still waiting to hear the results from a bordetella immunization that was submitted weeks ago.

Keep raising my monthly premium and never paying much for claims. Typical insurance

This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .

Beware of this company and their rate hikes. We have been insured with Healthy Paws since my dog was a puppy. Initially, it was a $40 monthly cost with quick reimburesment and customer service. The company was sold a few years ago. Since then, they have tried to deny a few of my claims and I have had to go back and query it. They put our rate up to $85 after five years. I just got an email saying they were increasing my insurance to $170 a month...blaming state policies. My dog is nine years old, and I have probably made a total of five claims her entire life. I am currently on the phone with them to discuss it. I have called twice to speak to a manger. Both times they have left me on hold to get rid of me.

I have had this for over a year and I'm regretful of spending so much money. The site and all often are buggy. I'm concerned this is not going to actually help me or my pets.

The wait times are way too long and they don’t cover enough things. Also pre-existing conditions should be covered, that is a scam.

Bad experience

Monthly pricing has gone up triple since we started 3 years ago, other then that things are good