As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.

After being a member for eleven years suddenly it’s extremely difficult to submit a claim. They make you jump through a bunch of hoops now making it totally inconvenient.

Awful company! Advertise on TV that everything is fast- nope! Waiting period of three weeks and took a other month to review my claim then denied it because the vet didn't have a formal diagnosis so they said it was preexisting. All the while collecting premiums. Don't use them.

I had a policy that was cancelled after 8 years, which I loved. I asked about a new policy and none are offered w illness. I think that it’s important coverage to have. Please reconsider your policies

After four years of constant but reasonable increases (from $31 to $62), current year renewal for a healthy 6 year old 55lbs dog went from $62 to $97. An otherwise great company that I would have stuck with and often recommended ruined by idiotic decisions - note the numerous complaints here and on other social media platforms like Reddit.

My pet insurance went from $39.90 to $50.51 in two years. I barely, if ever, go to the vet. I usually take my cat for her annual check-up. That is a 27% increase in two years. What is their solution, reduce your coverage!! I don't think so. Bye SPOT

The application was terrible. Didn’t load, wouldn’t advance so I called and received excellent phone service. I’ve been with VPI for 25 years and have nothing but respect for your services and your claims app. But today was frustrating.

Terrible processes in-place at lemonade. Customer service is unable to resolve a policy cancellation/refund issue for 3 months (and counting) and are essentially withholding $1500 while I wade through repetitive and unhelpful calls (no one follows up with me so I have had to initiate with inconsistent responses throughout). Avoid this company if you want to maintain your sanity!!!

I summited a claim on May 20th had a hard time getting the papers they wanted I finally got approved on June 11th they said it should take 5 to 7 days it has been 9 business days still nothing you cant speak to anyone I am so disappointed Walmart should take notice to there offerings

This company discourages claims. Does not pay claims. They want six months of records from your veterinarian even when your pet is not yet six months old! How do you manage that? My veterinarians are busy enough without Figo bothering them, for goodness sake!