2 stars for nice customer rep on phone when I finally got to them. 0 stars for policy transparency. Buyer beware: if you want any coverage for dental incidents, your dog MUST have had a cleaning within 13 months of signing up or they won't cover ANYTHING dental. Even if you have had previous cleanings in the pet's life as needed. They hide this in fine print. So maybe not the best policy for little dogs who tend to get dental issues.

They changed their billing and now use an outside company so there's a minimum 3% surcharge on top of your monthly premium if you use a credit card. They want you to link your bank account to this unaffiliated company to avoid the surcharge, which is a huge no for me considering they falsified her breed on their own and increased one of my dogs premium an additional $100 a month. They changed my dogs breed, despite a letter from her veterinarian saying she is not the breed they changed her to, without my consent, which increased her monthly premium to an additional $100. They refuse to refund me the money they overcharged me. I had to have my vet write another letter clearly stating her breed, despite them having her current veterinary records with her correct breed listed on them. This company is one of the worst pet insurance companies around and I would never recommend them Healthy paws- I am not giving some random company a direct link to my bank account. That is absolutely insane. I signed up with your company, not the ones you contract with. And considering how you randomly increase her rate almost 100 a month, there is 0 chance im giving you access to my bank account. You can attempt to justify it any way you want, it's still deceptive and Im not the only one that has a problem with it based on reviews and what people say on social media. Now that my dogs had some claims, im stuck with your sub par company. My dogs name is Lottie. Ive spent more time on the phone with your reps regarding you guys changing her breed on your own than any other company or person in my life.

Be aware of pre existing conditions clause. One bout of diarrhea within one year will exclude anything diarrhea related for one year. Typical insurance game.

Takes to long to process claims, sometimes quick sometimes to long, they take my monthly payment quick, I want my reimbursement quick

I am not happy with the coverage of the Wellness plan. I have had Pets Best Insurance for the fifth year now. The insurance cost have been going up every year which I understand but the wellness plan's benefit coverage had stayed same at $305 since 2021. Due to inflation, the costs of annual check, flea/tick prevention, vaccines, blood exam, etc. have all gone up. I called customer service a few times asking for corporate to review this but had not seen any wellness benefit coverage improvement. Please review and adjust the coverage. Thank you.

Monthly pricing has gone up triple since we started 3 years ago, other then that things are good

I wish I never switched to Pets "Best"

I didn't like how long it took for my claim to be settled. I did like that once it was settled I received reimbursement quickly. I did chat with a representative as well and they were helpful.

We used to have Healthy Paws but with 2 new dogs we tried Pets Best. Their price on one dog was lower but slightly higher on the other. We submitted a claim and it came back and they paid it as it should be paid however they took much longer to pay than healthy paws. I also don't like that they can't mail you a check this way I can tell that they paid it. Instead I had to keep checking my account to see if the money went in. I will reevaluate my contract when it's up.

I've never had an issue with Trupanion coverage, but they for sure charge for it. My police has been going up $20 to 30$ up a month every year!! They say it's the average Vet cost going up, but my Vet and my friend's Vet don't go up $20 a visit. It's very frustrating.