12 years of paying premiums for two dogs, never had a claim paid even after getting everything they asked for.

Horrible insurance, if you can even call that. they declined two previous claims and paid about 30% if the last claim fir a condition that was not pre-existing.

Filed claim and didn’t get an option for direct deposit so have to wait a week for them to mail a physical check.

My claims take 30 plus days even when I upload invoice and soap notes. Also, have claims denied with sufficient explanation. Have 2 dogs, 6 claims and only 3 approved. Terrible customer service. Going back to Spot.

I am very disappointed and concerned with Trupanion's service as of late. Especially if pet parents are relying on their help and services for the well-being of their animal... Last year when I adopted a purebred cat, I was provided with a code from the breeder for a free 30 day policy. I had no problem activating it and the agent was very great! My only issue at that moment was they had told me I would be called back at the end of my 30 day trial, but was never called. I had therefore decided not to pursue a payed insurance with them. I have now adopted a new cat from the same breeder and had another 30 day free trial. I tried calling the first time the night of the adoption and had to leave a message since no one could take my call. I waited 2 days for them to call me back. Nothing. I decided to call back on the 3rd day. I was then told that because I waited, I may not be able to benefit from my 30 day trial. I was also told I would be called back by a supervisor either tuesday or wednesday of this week. We are now thursday and I have not been called back... I am glad that this was not for an ACTUAL HEALTH ISSUE with one of my animals and that I am not an actual paying client. But unfortunately, this experience was enough to convince me not to insure my pets with Trupanion.

I initially thought it was a coincidence, but after posting a negative review about this insurance company, I quickly noticed an influx of positive reviews with suspiciously generic names. Now, same thing is happening to knew negative reviewers. It feels like they are artificially boosting their reputation. Very disappointed with their practices.

Angelica was passive aggressive with me when I tried to gain clarity about her response. I don’t appreciate her attitude for no reason.

Was able to use Trupanian while checking out at the vet office. Like how fast the process went. I was disappointed that one pays around $40+/month for the pet insurance, and for the vet visit, Trupanion only paid around $60.

I changed insurnce companies from Hartville to Spot thinking I was going to save money. I'm not due to the coverage that isn't there. I am thinking seriouly of going back to Hartville due to just a few more dollars I can get better coverage.

Claim processing and app