Claims processing has slowed way down. It shouldn’t take weeks on end to process a claim, especially when it was for a sick visit.

Didn't accept me right away, never had that happen. Not interested in them for insurance now.

My claims have been repeatedly denied because lack of "SOAP notes". My vet has provided all the information they have and so I'm basically unable to use this service.

Today I was very disappointed with this company. I scheduled two appointments for my kittens. For the second appointment, I never received a link for the video call. Then they offered to reschedule the visit for July 1st. Today is June 25th. Who’s going to wait a whole week just to speak with a vet, and then wait another 3 days for the medication? Don’t waste your time — go to a regular veterinarian instead.

Pretty slow

Their trying to avoide paying the claim.

Another woeful experience with Lemonade's underwriter team (Emily J and John). They have started to make up the age of items (my roof) in order to claim non-renewal on my homeowner's policy. This isn't really surprising given they then provided their own referral link to a contractor company so they can get kickbacks.

MetLife Pet Insurance does not acknowledge receipt of claims sent in by Veterinary staff on the actual day of service. Insured then has to send in claims as an email attachment. The claim is acknowledged as having been received and the clock starts ticking for processing at that time. No explanation is given as to what happened to the first submission.

I had a deeply frustrating experience with Dutch and Dr. Armstrong, a veterinarian licensed in Idaho, who treated my dog via telemedicine.

Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.