A lot of the regular charges are not "applicable" to you all and thus dismissed. Also your reimbursement time frame is far from fast. My insurance for a relatively healthy dog keeps going up year over year with really no reasoning.

The price of premiums keeps going up and yet the amount of reimbursement is down. I waited almost 3 weeks to find out that basically none of my pets yearly checkup was covered. I think it’s time to look into other providers.

No phone call and no information

Former client of Nationwide until our dogs passed. Just signed up for our newest pup this AM after speaking with an agent a few weeks back and found out there is a 14 day wait period till the policy takes effect. Never was told that and couldn't get the policy till we picked up the dog. Thinking of cancelling. Not the best CS as I remember. NWPI is slipping and not happy.

Honestly wasn't even aware that my pet insurance carrier was now met life, it's changing more than it's been used. I've never used the service under met life so I can't say you're good or bad

Goes up every year, have only used once in 10 years

Reimbursement is taking way to long to process over the last year. 5-7 business days has turned into a few weeks or like my last submission, a month. If I'm late with my payment, I would get cancelled. Why is it ok for my reimbursement to take so long

This has gotten so insanely expensive for monthly premiums (3 dogs) that I am not so sure it is worth $400+ per month any longer. Just greed & ridiculous costs.

If I could, I would give 0 stars. This company is unethical. They will oversell you on more policy than you need, and not tell you how strict they are on claims. They tried to charge me more after i paod the policy in full, based on their reviews of vet records, because of dog breed (my dogs are mixes), and the list goes on... Very poor customer service when you call. You can't change payment method online. When I called to cancel my policies (yes, 2 - one for each dog), I told the agent that I needed to update my credit card, due to the number changing. They said, sure customer support can help you. Then customer support told me I could not change the card when the policy was already canceled (2 minutes before via phone with their agent), They refused to give me my refund. DO NOT DO BUSINESS WITH THEM! BUYER BEWARE!!!

Just about every time I send a claim, Metlife responds by saying "not enough info, need dr's notes etc". I send them everything my nvet gives me... including the dr's notes and itemized invoices! I have my cat insured under another company and I never have these problems with them.