Keep charging me despite I clearly stated I would like to cancel the policies and get past month refund as I did not agree to that steep rise. No response now and keep charging despite I requested cancellation.

WENT UP ON MY MO. PAYMENT DID NOT KNOW IT UNTIL I HAD PAY IT. WE HAVE HAD VERY FEW CLAIMS. WE ARE ON SOCIAL SECURITY AND CAN NOT AFFORD IT!!!!!! SO EITHER YOU GO DOWN ON PAYMENT OR CANCEL POLICY!

I submitted a claim for my pups ER visit and I was asked to resubmit all of his records for the past year again!! 44 pages of info!! I was told by the first representative that they didn’t have his records which was to me very upsetting since I had to email everything when I opened the policy. I had to call back to get a representative that was very helpful and found his information. She was going yo get my claim looked at again right away.

They automatically took my money but I don't see a response about if and when my plan will start.

Two ways to improve:

They have helped me quite a bit getting medicine for my cat. The people are very nice. I somehow missed my phone call today I believe they got me the medicine I wanted. I may have to use their emergency fund I'm not sure what's wrong with my cat. But they did recommend a vet here in Gainesville so that's how I'm going to go to I hope I don't have to use it but if I do it would really save me some money

The premiums have increased, of course, but I'm starting to wonder if worth the cost. I also had to call and ask for 2 invoices to be reviewed, as were mistakenly not being paid due to incorrect deductible information.

I was incredibly naive to take these people at their word. They will promise ANYTHING to sell a policy.

I read it's effective right away an that's a lie misleading if not effective 28. I demand a full refund asap thank you

I’ve been with Trupanion for over 5 years now. Each year my monthly bill has increased, I started at 85$/month and now as of July 28/2025 my monthly bill for one mixed breed dog will be 132.50.