I had no idea my dog's pet insurance lapsed. I signed up for paperless billing and information, and only recieved a paper (via mail) document stating it had lapsed. Why did I not recieve an email about this? It seems purposeful. I had to re-sign up her at double the cost.

My claim was denied and I was told I hadn't submitted the correct paperwork and that I was "upset" with them, they also refused to get a supervisor. I had to call back and request a supervisor who confirmed all my paperwork was correct, my claim was incorrectly denied, and that I should always be able to contact a supervisor if I asked

Scam company that exists solely to create useless monthly fees

Idk who is rating Dutch anything but 1 star, but they are a total scam. They overcharge for everything, and they only sell name brand meds so they can charge an arm and a leg. They say they price match, but not to the generic, AND every price match you have to submit ample proof to get the discount. I absolutely would NOT recommend them, and think they are a despicable company who is only out to make a ton of money conning people. AVOID THE SCAM, stick with an honest vet who will give you a prescription you can take anywhere to be filled.

Takes forever to process your claim. Routine and reoccurring prescriptions are a headache to get processed if you have them filled through chewy (or any other pharmaceutical companies other than your vet) as there are no notes or invoices from your vet.

The amount covered by spot for yearly vaccinations is fairly low. The amount that’s covered by insurance only saved me very little from the vet bill I had for my puppies vaccine and yearly check up. Soot doesn’t give much for neutering my dog and nothing from my last vet visit went to my deductible. So I do wonder what the point of having pet insurance is right now

Trupanion is very, very expensive, and the premiums keep going up for no reason.

The vet was very friendly, helpful, and knowledgeable. I do not like that the prescription for my pet has to be sent to me in the mail. I need the antibiotics to cure my dog’s infection immediately. I do not have time to wait for the prescription to come in the mail. You should give me the prescription and allow me to drop it off at a pharmacy near me so I can pick it up right away.

I like that MetLife has a Wellness benefit and shared deductible. I don't like that claims are processed too slowly in the pipeline often with me having to call or email to check the status.

Pay out if I pay for 2000 of coverage I want that much coverage I’m paying out but not getting what I’m paying for I’m better off not having insurance I’m paying out more than I’m getting back