My claim was denied and I was told I hadn't submitted the correct paperwork and that I was "upset" with them, they also refused to get a supervisor. I had to call back and request a supervisor who confirmed all my paperwork was correct, my claim was incorrectly denied, and that I should always be able to contact a supervisor if I asked

I had no idea my dog's pet insurance lapsed. I signed up for paperless billing and information, and only recieved a paper (via mail) document stating it had lapsed. Why did I not recieve an email about this? It seems purposeful. I had to re-sign up her at double the cost.

Trupanion is very, very expensive, and the premiums keep going up for no reason.

The amount covered by spot for yearly vaccinations is fairly low. The amount that’s covered by insurance only saved me very little from the vet bill I had for my puppies vaccine and yearly check up. Soot doesn’t give much for neutering my dog and nothing from my last vet visit went to my deductible. So I do wonder what the point of having pet insurance is right now

Idk who is rating Dutch anything but 1 star, but they are a total scam. They overcharge for everything, and they only sell name brand meds so they can charge an arm and a leg. They say they price match, but not to the generic, AND every price match you have to submit ample proof to get the discount. I absolutely would NOT recommend them, and think they are a despicable company who is only out to make a ton of money conning people. AVOID THE SCAM, stick with an honest vet who will give you a prescription you can take anywhere to be filled.

Scam company that exists solely to create useless monthly fees

Takes forever to process your claim. Routine and reoccurring prescriptions are a headache to get processed if you have them filled through chewy (or any other pharmaceutical companies other than your vet) as there are no notes or invoices from your vet.

The vet was very friendly, helpful, and knowledgeable. I do not like that the prescription for my pet has to be sent to me in the mail. I need the antibiotics to cure my dog’s infection immediately. I do not have time to wait for the prescription to come in the mail. You should give me the prescription and allow me to drop it off at a pharmacy near me so I can pick it up right away.

📍 Spot Pet Insurance – Kitten Plan (Advanced + Routine Care)

You people continually screw up the claims I submit. I have yet to submit a claim that doesn’t require me contacting you to get the claim properly processed. I’m still waiting on a claim from January where you have yet to pay for the valley fever test for my dog Charlie. In my most recent claim you only processed part of the claim. I submitted 5 allergy prescriptions and you only processed 3. What is wrong with you people.