Over 20% policy renewal increases are WAY TOO HIGH. Ridiculous. There should be minimal increases each annual policy renewal. Shame on you. I was not allowed to speak to a supervisor. I was not given an explanation for the extremely high increase. I am unemployed and have an expensive dog. Please help!

We paid for insurance on our dog starting in fall of 2016, and never missed a payment. This spring, my payment somehow didn't go through, and they cancelled my policy! All of their emails went into my spam folder so I had no idea. Now my dog's back was hurt and I was left without insurance without my knowledge.

I have an American Pocket Bully. I rescued from the Humane Society. She had issues I was unaware of. I tried every single thing I could to figure out what was wrong. I even did testing. Which caused her to preexisting under every circumstance that falls under allergies. Even if she never had conditions. Ear infections are prex even though they heal and go away. My favorite is any skin infection including a Staphylococcal bacteria is to them allergy related. I only keep it for an emergency really. It’s not worth the cost and the wellness is a joke. I’m dropping that benefit with next renewal.

I have serious concerns about Pet Best. I signed up my new puppy, against my better judgment, my 8 year old Shih Tuzu was on this and they paid nothing when she got sick. My puppy....I took her to get her first immunizations and I submitted the claim and they said she had maxed out her claims.....it was the first claim she had ever had. Their customer service is HORRIBLE. Find something better than this.

You can cover actual conditions. My dog was diagnosed with airway issues that needed boas surgery 2 years after the start of the policy and was never noted any earlier and you denied coverage based on preexisting condition. She was never diagnosed before with this issue

About 18 months of coverage and I'm still trying to decide if it's a good deal. I pay to cover our two dogs for their routine veterinary health maintenance and for emergency/sickness care, as well as pharmacy. So far, fortunately, all our claims were for routine preventive care. I've found the reimbursement levels to be disappointing, and the claims review process a bit opaque and sometimes not satisfactory. When our 5 year-old dog went in for routine dental exam + extractions under anaesthesia, the claim was rejected on the basis that a vet had previously indicated a finding of gingivitis, which rendered all his dental care "pre-existing condition". Of course we wouldn't have scheduled dental care based on a finding of gingivitis alone, and anyway that sort of cleaning IS part of routine dental care in a normal healthy dog. So I've come to realize they skimp on reimbursement. I haven't discontinued yet because I hope that perhaps the insurance will prove itself when there are real health emergencies that are costly to address. I'm not holding my breath.

I just canceled after 3 years. The cost got to be too much. And they find every reason to make a pre-existing condition. I initially signed up my 10 year old dog it was $52 with a $500 deductible. Then it was $65 with a 750 deductible then it was $82 with $1,000 deductible and then for 13-year-old dog it was $220 with $1,000 deductible. She's a healthy dog fortunately. All the people I dealt with were very nice both sales and claims, but the increase seems high and I would expect next year it would be even higher

Your website is deceiving as far as cost!

Your claim processing time is my chief complaint. Almost one year into my policy, and I still have the same issue as started. You need to streamline and improve your response and review time to less than a week. I do have to share that you have a very good customer service line and leadership

After spending $230 on a a yearly exam and vaccines. I would expect to get more than $100 back. This is not the first or the second time this has happened. I very seldom use the insurance and feel you should get more money for keeping your pet healthy.