So set up a zoom appointment and they sent emails stating if I cancel the day of the appointment I will get charged $25. So the day of the appointment my wife and I were waiting for the zoom call. No call but got an email stating they had to cancel our appointment. I wrote them and asked since you canceled the day of the appointment do I get a $25 credit to my account. They said no it only applies to the customer. Poor business practice. Bottom line is they don't care about your time clearly. They can cancel anytime they want with no consequences but the moment I do 25$ charge. No accountability at all. Very disappointed

Turnaround time on claims and mobile app

I think HealthyPaws has one of the best and most painless reimbursement experiences, but I can't justify the steep premium increases anymore - this year they are increasing my monthly premium by 229% from $94.26 to $215.41 for my one dog and it is unfortunately the last straw for me so I have sadly cancelled my policy today. I'm not sure if it's because they were recently acquired by Chubb, but when I spoke to a customer rep, they said that due to a combination of factors (more clients are filing claims, certain state laws are requiring pet insurance companies to be more transparent/ethical with their practices so they can't be sneaky with certain fees, vet costs rising in a few cities, etc.) Healthy Paws is doubling/tripling premiums for many folks this year. Also don't bother trying to negotiate for a lower premium, I've tried many times with no success. All they do is list all the reasons for the increase and that's about it.

Waste of money. They only offer coverage on emergency care and do not cover any preventative care.

If I could give less than 1 star I would. I waited 5 minutes in a zoom call for the doctor to join he never did. I was then charged the no show fee even though I messaged the doctor on their website. He responds back saying he was waiting but I never joined. I said no there must be an issue with zoom then I had been waiting for you. Dutch customer service never answers the phone and does not respond to text messages. I am still waiting on them to respond to my many text or emails. If they don't refund me I will be disputing this charge with my bank. The initial day I joined Dutch it was like this. I didn't get through to customer service and had to repeatedly text for a response. Its unfortunate because my first appointment went great, and I got my medications in a timely manner for my dog. I was super excited for this appointment because the first Dr had been so great but Dr. Justin Michaels and the customer service team have ruined this experience. I wasn't even asking for a refund on the annual fee but a refund on the no show charge. But I can't get through to their customer service team. Now I just want a full refund there is no use in having a service and never being able to get ahold of customer service.

Went to the Lemonade Insurance website to get a quote for renter's insurance and put in my name, address and details and was directed directed to "reopen" my account by adding my email address. I received an email with a verification code that sent me back to the website where I input my personal information and received a policy offer for $16.75 per month for a 12 month term for renter's insurance. I agreed to these standard terms and submitted my credit card online as payment to start this policy. I immediately received an email from the Lemonade Insurance "Finance Team" stating that I had a previously unpaid balance of $50.63 which they would be charging to my card in addition to the basic policy agreement of $16.75. I replied that I did not authorize any additional payments to Lemonade nor did I owe any money for a previous policy. I am disputing this irresponsible billing practice with my credit card company and filed complaints for what I believe to be deceptive business practices with the FTC, the CFPB, and the BBB.

First of all, DO NOT BUY PET INSURANCE. Pure waste of money. Open a savings account and put the premium in it to save up for the "bad times". Used 2 ins companies, first one quietly increased our premium due to "age" with very little communication, burying the notification in a routine annual renewal email. Second company, Figo, paid for little bills (applied to deductible, so almost nothing paid out) as our dog's health declined, then denied an x-ray related claim due to pre-existing condition, heart murmur. X-ray was NOT done to check on her heart, but to determine a NEW coughing issue. Because vet prescribed heart murmur meds, it was deemed pre-existing and denied. Appealed denial, they claim they did not get the email (it was sent, no error message received). Dog's health continued to decline, we sadly had her euthanized. Euthanasia claim denied due to pre-existing condition causing health decline, stating she had heart, tumor and cough issues in 2024. NONE of those were related to any of her 2025 issues. We'll appeal that as well, but I see how the process works now and have very little hope of any reversals.

fetch has to have some of the worst customer service out of any company i’ve ever used. i’ve been using them for over 3 years now and everytime there’s a question or anything it is the worst customer service experience.

If I could leave 0/5 stars I would. Nationwide will find anyway to NOT cover whatever expense for your pet unless you started pet insurance as soon as you got your pet and your pet doesn't have any vet visits outside of wellness visits.

If I could give it 0 stars I would.