Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.

The reimbursement is only half as much as I paid.

Impersonal online application with no policy coverage options explained or follow up call from an agent. Will try this out for the year.

After four years of constant but reasonable increases (from $31 to $62), current year renewal for a healthy 6 year old 55lbs dog went from $62 to $97. An otherwise great company that I would have stuck with and often recommended ruined by idiotic decisions - note the numerous complaints here and on other social media platforms like Reddit.

This policy was supposedly a VIP policy for costco members. They could not correct the address. Two phone calls placed to customer service resulted in wait times for over 8 minutes each. Hold times for info another 10 plus minutes. Received several emails asking for records and a waiver that would cost money for an office visit. This is probably the worst member deal at Costco. I have cancelled this policy by day 5. The representative would not refund the $15 enrollment fee. I could only imagine how awful the service would be after the 30 day mark. Shop around.

As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.

Price is the only good thing about my Pets Best policy. Everything else is terrible, especially trying to get paid for claims. I have a diabetic cat and have to submit claims for him regularly and it's a nightmare.

Premium doubles in one year knowing other companies won’t cover preexisting conditions. It’s a trap So I contacted Fetch again following their response. My premium went from $309 to $680 per year. I requested a quote if I lowered cap from 15k to 10k. No change in premium. They say if you have a small breed dog that develops allergies, by age 4 their premiums could double.

My premium went up 40% this year. No claims, no interaction with embrace. Sure, my dog’s a year older but 40%. Not happy. Stay away!!!

After being a member for eleven years suddenly it’s extremely difficult to submit a claim. They make you jump through a bunch of hoops now making it totally inconvenient.