Paid the quarterly cost for fetch. Sent in documents for treatment received within two years. Emails confirm documents received. Submitted a claim. Refused for not getting the documentation which has been sent.Unhappy with Fetch.

Don't buy insurance from Spot Insurance! They don't pay out claims even though they have received ALL information requested!! Don't take peoples money if there is more needed to even have the policy!!!!!

I called for help on an issue and was told I'd receive a call back the next day. That was a week ago and I'm still waiting.

MetLife with preventative care only covers like 1 or 2 vaccines for a brand new kitten when in reality, the kitten needs numerous vaccines and boosters. This is ridiculous.

I wanted the same coverage for both of my kittens and that is not what happened. Waiting fir customer service help still.

I do NOT recomend this company if you really love your pet. I am insurance agent in California and it is normal companies increase your premium year by year, but from paying $89 a month pretend to rise to $227 a month is crazy, specially that my pet has no claims in 10 years. It is much better to get a good company that protect your pets during all their lives

It was over the weekend and my dog had an ulcer on her eye, she had one in the past so i already new what meds i needed. I found dutch online and quickly placed an order and had my apt. When i submit my order, it said i would receive my order by the following wednesday. Wednesday came and went and i contacted dutch, they said that the site was wrong and promised my meds by saturday. Friday morning my dog had her eye removed. Saturday came and went and it is now monday (over a week later) and still no meds. I contacted dutch and requested a refund for the meds i still have not received and was told no. This is unbelievable. Do not trust that your medications will arrive on time. This company will not acccept accountability for promising medication delivery by certain days and it is not ok. Buyer Beware!

They charge almost $40 a month and don’t cover a dime for any vet visit even though it should be covered. They are such a scam do not get them!

Trupanion is fine... sometimes. Over the past two years it appears they are desperately trying to not pay claims.

Trupanion was wonderful. I was a little disappointed that I still had to pay for most of the event bill even though I have the 90% plan it’s all the little hidden cost, but it was easy to use and friendly staff when I called.