I submitted a claim for my pups ER visit and I was asked to resubmit all of his records for the past year again!! 44 pages of info!! I was told by the first representative that they didn’t have his records which was to me very upsetting since I had to email everything when I opened the policy. I had to call back to get a representative that was very helpful and found his information. She was going yo get my claim looked at again right away. I also don’t think I’m being reimbursed correctly.

WENT UP ON MY MO. PAYMENT DID NOT KNOW IT UNTIL I HAD PAY IT. WE HAVE HAD VERY FEW CLAIMS. WE ARE ON SOCIAL SECURITY AND CAN NOT AFFORD IT!!!!!! SO EITHER YOU GO DOWN ON PAYMENT OR CANCEL POLICY!

Absolutely terrible!!! Signed to for wellness and major events regarding my dog's health, nothing is reimbursed! Very seriously considering cancellation!

Two ways to improve: 1. When submitting claims online, allow the claim form to be able to filled out online. This would make submitting claims less complicated. For now, you must print out the form, fill it in by hand and then scan it to attach it to the claim. This process should be simpler. 2. The customer service department should be able to talk with the claims department about claims that go awry. I had a recent frustrating experience where the claims department erroneously sent back a claim for more information. It was not needed, as it had been submitted originally. Despite the error being made by the claims department, my claim was put back in the queue and took over three weeks to resolve. Customer service, although polite, could not contact the claims department and expedite the matter. Improve communication and allow errors to be handled in a timely manner.

I’ve been with Trupanion for over 5 years now. Each year my monthly bill has increased, I started at 85$/month and now as of July 28/2025 my monthly bill for one mixed breed dog will be 132.50. Which is more than my own monthly personal medical insurance. Yes, it does say in the small print that yearly changes will be made, but at what point does the cost increase stop? I am sure this is some sort of ponzy scheme where they get you started with your new pet, just so slowly increase your charges through its life time. I will be looking for and acquiring a new insurance company as soon as possible.

We have had pet insurance from nationwide for over ten years. For my current dog, it has been 7 years. The company decided to stop offering the policy that my dog had for all these years. I am now expected to re-apply as if he were a brand new dog. Any conditions that he has now, like his allergies, are considered a pre-existing condition that will not be covered under the new policy. We also have to jump through hoops to provide nationwide with his prior physical documentation - over six months old, even though they have that information on record under his previous policy.

Takes forever to get review and the result was always no coverage very disappointed I wouldn’t recommend this company try Wagmo and they are quick answer on claims within 24 hours

Pets Best denied my claim for my dogs chemotherapy treatment. They have covered all past claims for his treatment and this is not considered a pre-existing condition. I have an unlimited reimbursement amount. They've been covering it up until now and then denied it for "take home prescription medication" are you kidding me???? Can this company read? The claim I submitted clearly shows my bill as in house chemotherapy that was performed in a hospital. What kind of company can't even tell that chemotherapy IV treatment is not done at home as a prescription, this is basic medical knowledge. Pets Best is SCAMMING me and ILLEGALLY denying my claims!!!!!

The premiums have increased, of course, but I'm starting to wonder if worth the cost. I also had to call and ask for 2 invoices to be reviewed, as were mistakenly not being paid due to incorrect deductible information.

I read it's effective right away an that's a lie misleading if not effective 28. I demand a full refund asap thank you