My claim was denied and I was told I hadn't submitted the correct paperwork and that I was "upset" with them, they also refused to get a supervisor. I had to call back and request a supervisor who confirmed all my paperwork was correct, my claim was incorrectly denied, and that I should always be able to contact a supervisor if I asked

Took a long time to process the payment. Would like it if their network was broader out.

Trupanion is very, very expensive, and the premiums keep going up for no reason.

The amount covered by spot for yearly vaccinations is fairly low. The amount that’s covered by insurance only saved me very little from the vet bill I had for my puppies vaccine and yearly check up. Soot doesn’t give much for neutering my dog and nothing from my last vet visit went to my deductible. So I do wonder what the point of having pet insurance is right now

Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.

Takes forever to process your claim. Routine and reoccurring prescriptions are a headache to get processed if you have them filled through chewy (or any other pharmaceutical companies other than your vet) as there are no notes or invoices from your vet.

It has been extremely difficult to get my claims approved. I have been going back and forth, submitted all the required documents (including previous vet S.O.A.P notes) and still no response. It's a bit frustrating because not only are we paying for the insurance policies, we're paying vet bills as well.

Heathy Paws is horrible. Bottom line. Anytime you have to file a claim the look for a loophole to deny it. Additionally they purposefully raised my rates 157% with no notification at alll because my animals are older. Horrible company. Editing this to say they never sent a email and are litterally lying. This company discriminates pet owners with older dogs.

Pay out if I pay for 2000 of coverage I want that much coverage I’m paying out but not getting what I’m paying for I’m better off not having insurance I’m paying out more than I’m getting back

You people continually screw up the claims I submit. I have yet to submit a claim that doesn’t require me contacting you to get the claim properly processed. I’m still waiting on a claim from January where you have yet to pay for the valley fever test for my dog Charlie. In my most recent claim you only processed part of the claim. I submitted 5 allergy prescriptions and you only processed 3. What is wrong with you people.