My dog did not have any underlying health issues when enrolling him with this company. He devloped allergies. Our claim was denied for reimbursement. I feel this company took my money for this policy with no intention of ever covering a claim. They cost me the opportunity to go with another company who would have be more honest and who would have paid for these allergy issues, and now I will be denied from any other company as this will be labeled as a "pre-existing." I would NOT receommend this company. If I could give them a 0 rating I would.

My claim was denied and I was told I hadn't submitted the correct paperwork and that I was "upset" with them, they also refused to get a supervisor. I had to call back and request a supervisor who confirmed all my paperwork was correct, my claim was incorrectly denied, and that I should always be able to contact a supervisor if I asked

The amount covered by spot for yearly vaccinations is fairly low. The amount that’s covered by insurance only saved me very little from the vet bill I had for my puppies vaccine and yearly check up. Soot doesn’t give much for neutering my dog and nothing from my last vet visit went to my deductible. So I do wonder what the point of having pet insurance is right now

Takes forever to process your claim. Routine and reoccurring prescriptions are a headache to get processed if you have them filled through chewy (or any other pharmaceutical companies other than your vet) as there are no notes or invoices from your vet.

Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.

Trupanion is very, very expensive, and the premiums keep going up for no reason.

This was a disappointing experience. The process took a month. I've also learned I was given wrong information when creating this account which could potentially cost me more than $1000 down the road. Lack of training on their part will cost me. New members call back and review your chosen plan with several people before finalizing. Make sure you spoke with someone that knew what they were doing. They love to argue with you, which is the poorest is customer service.

Heathy Paws is horrible. Bottom line. Anytime you have to file a claim the look for a loophole to deny it. Additionally they purposefully raised my rates 157% with no notification at alll because my animals are older. Horrible company. Editing this to say they never sent a email and are litterally lying. This company discriminates pet owners with older dogs.

I've recommended PetsBest to many people. The claims process is easy, and I've always been paid. My little dog has conditions which require medications for life. The premiums had modest increases over the first four years. But I've just been hit with an increase of the current monthly premium by $30! More than a 50% increase. I haven't moved, my payments are automatic, etc. No explanation offered. I'm a senior on a fixed, modest income and this hike is very hard to absorb. I feel like I've been mugged. Now they're just like every other insurance company. Perhaps they're aiming to get rid of me and my dog.

I have had their insurance for both of my dogs and I’ve never had to file a claim. I had to file one for something that I’ve never have and so far they’ve denied me.