I've recommended PetsBest to many people. The claims process is easy, and I've always been paid. My little dog has conditions which require medications for life. The premiums had modest increases over the first four years. But I've just been hit with an increase of the current monthly premium by $30! More than a 50% increase. I haven't moved, my payments are automatic, etc. No explanation offered. I'm a senior on a fixed, modest income and this hike is very hard to absorb. I feel like I've been mugged. Now they're just like every other insurance company. Perhaps they're aiming to get rid of me and my dog.

I have had their insurance for both of my dogs and I’ve never had to file a claim. I had to file one for something that I’ve never have and so far they’ve denied me.

📍 Spot Pet Insurance – Kitten Plan (Advanced + Routine Care) My experience with Spot Pet Insurance started off well. The first claim I submitted after my kitten’s initial vet visit was processed smoothly, and I received reimbursement as expected. However, during the second round of vaccinations, I was disappointed to learn that the kitten plan does not fully cover the recommended vaccine schedule, even with the Routine Care add-on. As a responsible pet owner, I followed my vet’s guidance, only to find out that Spot only reimburses certain vaccines — and only once per year — with very limited amounts. To make matters worse, I’ve been trying to reach their support team for over 3 days with no response. Today I finally called and spoke to a representative, who informed me that there’s nothing the company can do — even though this limitation is not clearly disclosed on their website or in the policy documents. Nowhere does it say how many vaccine shots are eligible per year for a kitten. ⚠️ If you’re considering Spot for your kitten, please be aware that the plan does not fully cover the basic preventive care you might reasonably expect, even with them selling this special coverage for it, and the lack of clear communication and customer support is a serious concern.

It has been extremely difficult to get my claims approved. I have been going back and forth, submitted all the required documents (including previous vet S.O.A.P notes) and still no response. It's a bit frustrating because not only are we paying for the insurance policies, we're paying vet bills as well.

I have muumuu every single claim is deny for the only reason it has preconditions also you take too long to reimburse for my other to dogs

This was a disappointing experience. The process took a month. I've also learned I was given wrong information when creating this account which could potentially cost me more than $1000 down the road. Lack of training on their part will cost me. New members call back and review your chosen plan with several people before finalizing. Make sure you spoke with someone that knew what they were doing. They love to argue with you, which is the poorest is customer service.

Pay out if I pay for 2000 of coverage I want that much coverage I’m paying out but not getting what I’m paying for I’m better off not having insurance I’m paying out more than I’m getting back

Your pricing system was completely lying after I plugged in my dog’s information. This is a scam

Trupanion is associating a preexisting right leg issue with the left leg which was never an issue with my cat. A vet misdiagnosed my cats right leg. Three other vets had a different diagnosis. Trupanion will not go off most recent diagnosis. The manager that reached out to me was rude and not helpful. I have been told to report to my States Department of Insurance and contact an attorney. If their "customer service management" wants to reach out to you, it may be more stress as the one I had was awful.

Do not like this company. I’m looking for another company as we speak.