The representative was so knowledgeable and helpful thank you. I forgot his name

I have been with Healthy Paws for 8 years, first in CA and now WA. I made very claims until the last year where I submitted monthly arthritis shots ($80) and one urgent care visit ($717) and not much before that. My dog turns 13 this month and they raised my policy from $140 a month to $626. This is outrageous and they know you can not switch a 13 year old dog to anyone else but it doesn't matter cuz I am dropping them. What kind of insurance takes your money for 8 years and then drops you? I am sorry to all my friends that I referred you to them because of positive experiences.

UNREAL. I put in a claim for my tv. They sent someone to do a diagnostic on the tv where he confirmed there was an issue with it. He also word of mouth said the tv was visibly in perfect condition. They called me just now to say the tv had visible signs of impact. The tv LOOOKS BRAND NEW WITH ZERO DAMAGE NOT EVEN A SCRATCH ON IT. They literally paid someone to come do a fraudulent survey on my tv so they wouldn’t pay me out for the claim. I have not put in a complaint in 6 years of having this company. This is unbelievable. They demanded a diagnostic as part of the claim and I thought it was strange since the contract said nowhere that was a requirement. DO NOT get a renters insurance policy with lemonade. I’m filing a formal complaint. Claudia was very nasty on the phone too.

Good insurance so far, only problem is claims take a very long time. Sometimes up to 3 weeks to process.

Great costumer service, super fast claim handling. Very happy with this pet insurance

At first I sent in a bill I paid and they denied it because it wasn’t itemized… so I asked the vet for a bill that was itemized and when i received it , I sent in the itemized bill and nationwide is still denying the claim with no explanation.

Never seems to cover anything considering dropping had trupanion for other pet they seem to pay more

Avoid this company at all costs.

Better retrain your reps and supervisors about telling people the truth. I called five times and received five different answers. Reps are rude. You wait a long time to get answers. Totally unacceptable. Where did customer service go?

We have been paying for insurance with Healthy Paws for 10 years. Our premium has gone up substantially and we have rarely used the policy. We recently had a claim where our dog had an illness and the vet gave us his notes documenting the issue. Healthy paws dismissed it as a well visit and refused to pay. We appealed the claim and have not heard back. They keep saying it is being looked at with no resolution. It seems more like a scam and not worth having the insurance with them. We have used other companies in the past that were much more reputable and responsive.