I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.

I have received and paid the first month but have not received any paperwork. Please tell whoever is responsible to take care of this.

Don't let the slick marketing fool you. My experience was bad. They are not helpful and they will deny your claim for the smallest of reasons. Do not use. Stay away.

They were good until they were not. Doubled my premium on the renewal and left me hanging. Forced me to start looking for insurance elsewhere. Not a long term partner.

I very mad with this insurance because when I broth they don’t told me I have to wait for 14 days and I ask abut this 14 days the person on the phone says I don’t have to wait because my pet is lees them one year so I went to the doctor for first time with my pet they do all check up blood work everything and they find my pet cat need to be neuter but he needs surgery on the abdomen now this insurance don’t pay me because they say was preexisting condition so I don’t recommend this insurance they just take money monthly and when they need to pay they says is preexisting condition 😡

Consistently receiving error messages that "something went wrong" even though if I log out and log in again, sometimes 3-4 times, it works. this has been happening every time I try to submit a claim for the past 2 months.

For the premium paid, I feel that esp for my older dog, the 2000 USD limit barely covers his ongoing medical expenses.

Put in for this insurance about 2 weeks ago for cat... Haven't heard back since. But they did take my money. Haven't even gotten policy in mail yet ...

Horrible customer service after filed a claim for ear infection. They requested pets records from Vet. Sent them. Claim denied for pets vet records same as had been sent. This happened 3 more times with me going to vets office last time with claims dept. on speaker phone with vet office clerk. Denied again. This time because of said it was pre existing. Pet had a allergy rash on leg in the past! My recommendation with Spot is Stay Away! Swithed to them from insuror to add another pet. Big mistake! You get what you pay for. I would think they spend most of their internal money on researching how to connect any past illness to being pre-existing to save them money. Of course I have canceled. Never Spot again.

A great deal of difficulty logging in. I tried several times before I was able to successfully log in. Secondly, this form doesn't allow for submission of a claim "Exam/Consultation Well Patient" (as my vet called it) or routine shots.