Do not trust them or believe their BS advertising. They have denied my last two claims. 1) they deny the entire claim because they said my dog's ear infection was pre-existing even though they looked at his ear but didn't do anything and didn't diagnose it until after I had coverage AND it was only part of the visit. But because he was even part of the visit they denied the entire claim. 2) Now they've denied a wellness check and a 6-month vaccination which states on the first page of the app reminding you to get wellness checks and that it's covered as well as vaccinations. No explanation why they denied it. Just denied. I am appealing it but most likely won't be covered. I paid in full and will absolutely not stay with them at the end of my term.

I’d used Petplan prior to Fetch buy-out/merger. My golden doodle needed a couple of teeth removed. Claim was paid. I continued getting my dog’s teeth cleaned but her teeth are just a problem. At one point years ago, the vet mentioned that she had signs of gingivitis. BECAUSE of that, she is now and forever considered to have pre-existing dental disease (even though in 2021 prior to that), she underwent dental surgery that was reimbursed by Petplan.. It’s as though they combed through every vet note they could find to make sure she can never be covered for dental surgery again. Their monthly coverage continues to increase without alerting the customer. This is so frustrating. Please don’t mention one word about a tremor or twitch. If they goes into the vet’s notes, your pet will forever have pre-existing everything.

The application is easy enough, but once I put in all my information, it errored out and would not submit.

I have two dogs that are covered by Pets Best insurance and have been covered at least for four years. ( they are 5 and 6 years old). I have submitted two claims for each - three of the claims have been denied due to conditions they claim existed before the insurance went into effect. The last denial is for an ear infection and medication to treat it. Neither one of my dogs have ever had an ear infection before. I expected a denial in order to meet my copayment obligation, but was surprised to see that reason. I expect that any claim I put in for that dog will be denied for that reason.

I have received and paid the first month but have not received any paperwork. Please tell whoever is responsible to take care of this.

I very mad with this insurance because when I broth they don’t told me I have to wait for 14 days and I ask abut this 14 days the person on the phone says I don’t have to wait because my pet is lees them one year so I went to the doctor for first time with my pet they do all check up blood work everything and they find my pet cat need to be neuter but he needs surgery on the abdomen now this insurance don’t pay me because they say was preexisting condition so I don’t recommend this insurance they just take money monthly and when they need to pay they says is preexisting condition 😡

Upped me 3x since ive had them, worst insurance i get nothing back

Don't let the slick marketing fool you. My experience was bad. They are not helpful and they will deny your claim for the smallest of reasons. Do not use. Stay away.

Trupanion gets A for speed, but when I purchase insurance for my dogs I expected Trupanion to pay doctor's fees for an accident. I knew it didn't pay for routine visits and wellness, but REALLY an accident! How is the vet supposed to know how the animal should be treated without a vet's opinion. Waste of my premiums. A $6,000 bill and, maybe, Trupanion will pay $35%.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.