This is a service that would do perhaps do well in an emergency situation - not an everyday service that supposed to helps pay for the incredibly high cost of simple vet visits. Although the app and website were claiming to simplify the process and cut the unnecessary legalese, actually I couldn't do anything independently without talking to their AI Bot to ask for help. It led to clunky service, comparable to calling my bank's service center just because I need to find out what my balance is. Why can't I find out on the website when is my coverage ending? what is the current state of my deductible?

Customer service was great, but the actual coverage was extremely frustrating, time-consuming, and misleading.

I insured my dog when he was only a few months old in 2012 at a monthly premium of $30.21. With annual increases as much as 36.25% my new monthly premium for 2025 is now $480.76. I had to let the policy expire. I’m retired, living on Social Security, and that’s more than two and a half times my monthly Medicare Premium.

Prior to picking SPOT, I had done A LOT of research. We picked this company because we felt it best fit our puppies needs and picked a plan based on past puppy experiences with accidents and illnesses, etc. I thought it was such a good plan we paid for the year in full to get the discount.

I made the mistake of asking for a quote and left my e-mail address. The prices are too high and decided not to but. I keep on getting bombarded with constant e-mails and marking them as spam or blocking does not seem to work.

I am disappointed in my vets attempt at putting in claims, therefore I have to wait a long time to hear back from Trupanion. When I am working with the er clinic, it’s wonderful

They are the absolute worst company to partner with for pet insurance. After calling customer service for almost a week and not being able to get in contact with anybody to help me so I can cancel my policy before the 30 days and of course nobody answered I finally was able to get in contact with somebody today to be told that I could not get a refund, but they will go ahead and cancel my policy or something that I had never used never again. Will I ever listen to somebody about using a pet insurance company like this again their customer service people are phony. They are liars and they need to learn how to answer the phone. What kind of business runs with nobody answering the phone?

After creating the quote, I received the link via email to retrieve it. Retrieving it was fine but after filling in the information (including credit card), I hit the Purchase button and I got a pop up box and then it just returned me to the form page. I had to type in the URL manually in another browser in order to successfully sign up my pup.

Lemonade is just as bad as other companies when it comes to denying claims around what they call “preexisting conditions,”

In the beginning, it took several weeks to get reimbursed, but that part is getting better.