If there were an option to put zero stars I would.

fraudulent website, they only charge, but never received the service the zoom calls never show up the vet, to see my cat. scam do not recommended. they charge $146 for a service they do not provided and $25 for every zoom vet video call they never show up and charge me $75 FOR 3 CALLS THEY NEVER SHOW UP, scam stay away do not pay them.

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey.

Don't waste your money. I bought Nationwide Pet Insurance for my dog 3 yrs ago simply to give some peace of mind if there was an illness/injury that was very expensive. The website is deceptive unless you want to read the many pages of fine print while trying to predict which condition your pet will someday have. When my dog needed an expensive procedure, Nationwide said there is a $485 limit on the said procedure. The entirety of the expenses (multiple visits, re-checks, meds, etc.) was in the $4000-$5000 range. And you only paid 10%. THIS IS NOT INSURANCE - IT IS A SCAM!

Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly

I would give a -5 if that was possible. Don't be fooled by how easy it is to sign up for insurance. The true test is when you have to file a claim. They made a mistake and a few months ago and dropped the additional coverage I had on an item since 2019. I filed a claim when I recently lost the item only to be told that my it was removed from my policy because I had filed a claim. How did they remove it in November for a claim that happened months after that? They must have a clairvoyant on payroll. They never send me the new policy. All I can say is that every claim that I have ever made with them from a leaking ceiling that destroyed some furniture to missing jewlery has been denied. To think of how much I have paid in insurance over the last 6 years.

I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.

Their claim process is exhausting. Asking for records going back years and stalling payment with request after request. I have Healthy Paws on other dogs and they payout in three days. I’ve been waiting three weeks for a lousy four hundred dollars.

I knew they weren't traditional as a company and that customer service would be a hassle, so while that is a negative that's not my main problem. First, after one year of having homeowners they increased my premium without notifying me. I thought there might be legitimate reasons so I reached out. After finally hearing back and reading the paperwork, I noticed they had made changes to the details of my home (i.e. adding a bathroom, adding a garage, things like that). When I pointed that out to them they said they would make the corrections, but that wasn't what was causing the increase. Ok, I bit the bullet with the increase because it was still a little cheaper than others (and communication with them was a pain). Then, two years later I get a notice that I need to do a self inspection (basically take pictures of the house and send to them). After submitting everything they take forever to review, just to come back and say they won't renew my policy! Literally nothing has changed, but they won't renew. Jokes on them though, because I already found cheaper coverage with a reputable company. While it was annoying what they did, they did me a favor. Don't go with them. Saving a few bucks a year isn't worth it.

The agent in charge of my policy cancellation and updating a new one was great. He offered an option to decide what to do, gave great information to trust them, and answered my questions gently. He also repeated my important information to make sure if it is correct, which made me relieved. Thank you so much for giving me such a great experience with Homebody.