I knew they weren't traditional as a company and that customer service would be a hassle, so while that is a negative that's not my main problem. First, after one year of having homeowners they increased my premium without notifying me. I thought there might be legitimate reasons so I reached out. After finally hearing back and reading the paperwork, I noticed they had made changes to the details of my home (i.e. adding a bathroom, adding a garage, things like that). When I pointed that out to them they said they would make the corrections, but that wasn't what was causing the increase. Ok, I bit the bullet with the increase because it was still a little cheaper than others (and communication with them was a pain). Then, two years later I get a notice that I need to do a self inspection (basically take pictures of the house and send to them). After submitting everything they take forever to review, just to come back and say they won't renew my policy! Literally nothing has changed, but they won't renew. Jokes on them though, because I already found cheaper coverage with a reputable company. While it was annoying what they did, they did me a favor. Don't go with them. Saving a few bucks a year isn't worth it.

I am confused because the email says my cat is NOT covered but the completed enrollment info says covered today. That's false advertising.

Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly

They claimed that my pet's condition was pre-existing when it absolutely was not, then didn't give me a space to fight it. Also the "preventative care" is an absolute joke, the reimbursement amounts for preventative are so small, even smaller than the monthly bill depending on which plan you're on. Avoid this pet insurance at all costs, I feel taken advantage of and I'm writing this to hopefully help someone else not make the same mistake I made by going with this company.

They won’t pay

I was incorrectly charged for a year-long insurance policy I did not authorize. When I contacted the company, they initially couldn’t explain the charge. Later, they called and claimed the policy was canceled one day late, so they would charge me for that day and refund the rest. However, I had canceled the policy well in advance and did not renew it, so their explanation makes no sense. I even have a confirmation email proving the cancellation was on time, but they insisted it was canceled a day later. The amount I lost was only a few cents, so I’m not overly concerned about the refund (which I still haven’t received), but this experience has completely undermined my confidence in this company’s reliability. I’m deeply disappointed and hesitant to continue relying on their services.

Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere.

I have been paying for Healthy Paws pet insurance for 10 years for 2 dogs. Now that my dogs are older they raised my premium almost to $7000.00 for the year. The reason that Healthy Paws gave me was that my dogs are older now. Isn't that why you start paying pet insurance when your dogs are younger so that when they need it when they get older it is available to you at a reasonable price? It is a scam! You are better off putting money away in an account for your pets and do not pay for pet insurance.

Used Pawp for the first time last week when our puppy ate a sock at 11:00 pm on a Friday. The video vet calmed me down and gave solid first-aid tips, but when I asked for the emergency fund they kept us on hold 45 minutes and then asked for a mountain of paperwork. I would have paid out of pocket faster. Still, glad we had someone to talk to.

3 months - new excuses - fraudulent company.