We are still waiting for reimbursement for a $900 vet visit.

I finished enrolling and put my bank info and clicked purchase thinking i would purchase but the website just freezes for a sec and no pop up shows telling me it went through or i enrolled and will get an email. so i thought nothing happened and almost enrolled with Spot insurance. at least explain the process that its an application and the submit button should say "enroll" instead of "purchase"

Absolute horrible. I’m not even certain we talked to a real veterinarian. No advise on a 4 minutes call and it was over. This service is terrible.

Warning.....If your pet has any blood test outside of the "normal" range, your pet will be deemed to have a preexisting condition. Check your pet's blood scores before you sign up!!!!

They are so wonderful-coverage is amazing. Excellent response time with a website that works every time!!

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

Google review-

My 12 year old dog has a growth on her hind leg since she has mobility issues Dutch worked. The vet was very nice but if you think you’re getting more than the 10 minute window allotted to you you’re not. That was fine too. Prescriptions were given. Antibiotic cream, antibiotic and pain meds. I checked out and the time span given to receive the scripts was reasonable ($20 to expedite) until it actually shipped. Then 5 days was added to the delivery date for my dog that has what looks like an infection. If prescriptions are going to literally ship from one side of the country to the other the consumer should know that. Now I’ve spent $200 on scripts my dog has to wait to receive. I thought the extra money was worth it so she’d be more comfortable but her waiting for medication isn’t helping her. If you just need general care? Yeah maybe this will work. A week and a half for needed meds? Absolutely not!!

Wow, everyone seems to love Trupanion, and they've all had good experiences.

If there were an option to put zero stars I would.