We are still waiting for reimbursement for a $900 vet visit.

They are so wonderful-coverage is amazing. Excellent response time with a website that works every time!!

Processing could be a bit faster, still waiting for a claim submitted over a week ago.

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

This company is a money grabbing scam! They look for any reason to deny claims. Their first option/choice is to deny the claims and have you dispute it. If your pet vomits or has an ear infection and 3 months vomits or gets an ear infection again they will deny it and say it’s pre-existing. This personally happened to me so I cancelled them.

Nationwide Pet Insurance SUCKS! I pay $110 a month, my deductible is $250, after paying my deductible Nationwide Pet Insurance only covers 50% of the bill. That's nothing! Let me give you a real life example. My dog's meniscus surgery costed me $5,335.62, I paid my deductible of $250, after that they covered $3485.00 which left me with $2,100.00 out of pocket. Go anywhere but here.

Jenessa is the best agent you have. If everyone on your staff was like her, than you are running a fantastic business. She is thorough, kind, straightforward and fast. Please tell her and her managers that she is amazing.

I finished enrolling and put my bank info and clicked purchase thinking i would purchase but the website just freezes for a sec and no pop up shows telling me it went through or i enrolled and will get an email. so i thought nothing happened and almost enrolled with Spot insurance. at least explain the process that its an application and the submit button should say "enroll" instead of "purchase"

Warning.....If your pet has any blood test outside of the "normal" range, your pet will be deemed to have a preexisting condition. Check your pet's blood scores before you sign up!!!!

I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.