I was surprised after the application process was completed to learn that I would need to obtain and submit 12 months of veterinary records for my pet to complete the underwriting process. While this is fine, this requirement should have been clearly communicated on the front end of the process. The perception is that the company wants to get potential customers started with a "simple" process only to disclose requirements once they have started the process. This does not leave a perception of 'honesty' with the customer and leaves one wondering what the experience might be if one engages with Nationwide for Pet Insurance.

they are very exspensive

I love that I had your 30 day trial. Helped me lots with my pups broken leg. But I requested multiple times for option packages so I can continue the insurance and maybe add another pup. I got no response!! My trial is running out .

I tried to cancel my policy. I was transferred to the adjuster who then hung up.

I wish underwriting was faster. Once complete and we have our first appointment I can see how I like the coverage.

Not happy! They raised my premium this year $40 a month despite 80/20 with $500 deductible. Worse yet Pets Best keeps denying my claims stating “pre-existing condition” of “atopy/allergy” regardless if it’s the ears, licking of paws, or skin conditions. Have yet to meet the deductible because covered allowable amount for treatment is so minuscule compared to what my vet charges. And I have the “wellness plan”. More likely you’ll spend more on the premiums than your out of pocket expenses. After spending $1200 and now $1680 a year then meet a $500 deductible it’s a ripoff in my opinion. And my dog is only 7 years old.

I love that l don't have to worry about my dogs going to the veterinarian, but the processing time is long.

There’s always an excuse and when I do get reimbursed. When I finally do… it’s like tiny fraction of what I actually spent.

If you have insurance that pays for anything that not preconditions would help people that are on a fixed income and try to get help with there furbaby anything preconditions should be covered like anything happens to their furbaby try to treat them to the best they can there should be no preconditions when your paying $48 a month the medication that is prescribed to your furbaby try the help them should be covered by insurance.

My experience was fine with Nationwide Pet UNTIL the 2020 covid pandemic in which they used the excuse of covid expenses for 2 years to raiserates more than usual, a recent major hurricane in Oct of 2024 caused them to cancel my pet insurance only to reinstate me for a $100 exta a month and my dog aging and needing a special diet and meds for his hips caused them to review my claim and make changes to my policy while making an excuse. From talking to other Nationwide Pet Policy owners once my policy is changed they will no longer cover "Preexisting " conditions with the new policy even though he has been insured with them since he was 3 months old! Nationwide is the largest Pet insurer that so far in 2025 has made 3.2 billion dollars from what I have looked up. They are making a profit! Many new clients are enrolling their pets and they are now paying fewer claims. More than likely due to the fact they are not honoring their policy and canceling their "Head to Tail Premium Wellness Plan". So I can now more than likely expect my premium to go up from $225 dollars a month to $500 dollars a month for my 8 year old dog due to a technicalitie they claim they didn't notice. With of course a preexisting clause so the will no longer have to continue to pay for his special diet and medications. This of course will force myself as well as many others off their plan. The companies excuse is rising vet costs. No kidding that's why people are getting Pet Insurance. It's not cheap to be a pet owner with or without pet insurance. Owning a pet now is a luxury.