I transferred from ManyPets, who had fantastic customer service and always answered the phone and questions. NOONE ANSWERS the phone at Odie! There are NO explanations for their payments and they attempt to make it look like they have paid you the full amount of your claim (on their dashboard) but really the REAL amount paid is on the attached letter with NO EXPLANATIONS. There is NO customer service for any problems, questions or concerns. They are a terrible company and I wish I could leave but stuck with them because of the transfer. :(

Originally I loved lemonade and used them for home and pet insurance.

I recommend any pet owner I know to get pet insurance; however, I will never be recommending Embrace. My monthly premium on my dog went up almost $20/mo….on my only THREE year old dog. They say the increase is due to inflation and age but I have a hard time believe inflation caused this much of an increase and my dog is not old. We have a few emergent visits this year, so I feel like even though they claim to not increase due to useage, they absolutely have. Unfortunately I’m stuck with them if I want insurance since now she will have to”preexisting conditions” as a new pet on new insurance.

Not happy with increasing premiums. Also general information should be kept in my pets file with you so only minimal documents have to be submitted. Especially in the case of continuing prescriptions.

Nationwide Pet Insurance SUCKS! I pay $110 a month, my deductible is $250, after paying my deductible Nationwide Pet Insurance only covers 50% of the bill. That's nothing! Let me give you a real life example. My dog's meniscus surgery costed me $5,335.62, I paid my deductible of $250, after that they covered $3485.00 which left me with $2,100.00 out of pocket. Go anywhere but here.

I finished enrolling and put my bank info and clicked purchase thinking i would purchase but the website just freezes for a sec and no pop up shows telling me it went through or i enrolled and will get an email. so i thought nothing happened and almost enrolled with Spot insurance. at least explain the process that its an application and the submit button should say "enroll" instead of "purchase"

Odie does not have people who answer the phone. Emails are only answered if they involve my premium payments. I was switched from Many Pets-not sure I'll be sticking around with Odie. Might also talk to my credit card company about a refund for my monthly premiums as it appears I am paying for nothing.

My 12 year old dog has a growth on her hind leg since she has mobility issues Dutch worked. The vet was very nice but if you think you’re getting more than the 10 minute window allotted to you you’re not. That was fine too. Prescriptions were given. Antibiotic cream, antibiotic and pain meds. I checked out and the time span given to receive the scripts was reasonable ($20 to expedite) until it actually shipped. Then 5 days was added to the delivery date for my dog that has what looks like an infection. If prescriptions are going to literally ship from one side of the country to the other the consumer should know that. Now I’ve spent $200 on scripts my dog has to wait to receive. I thought the extra money was worth it so she’d be more comfortable but her waiting for medication isn’t helping her. If you just need general care? Yeah maybe this will work. A week and a half for needed meds? Absolutely not!!

Warning.....If your pet has any blood test outside of the "normal" range, your pet will be deemed to have a preexisting condition. Check your pet's blood scores before you sign up!!!!

Absolute horrible. I’m not even certain we talked to a real veterinarian. No advise on a 4 minutes call and it was over. This service is terrible.