I have 2 dogs my old one is know 14 years old & my young one is 3 years old the old one has been with Nationwide since she was 3 years old recently I have received a letter indicating since they are changing their policy meaning cancelling X Ray, blood tests,EKG, nationwide has charged me fool price every single mounts for the major medical plan & wellness for 11 years & know that my girl is 14 years old they are changing policies. Well done Nationwide your are indeed the most dishonest pet insurance in Southern California. Regards/Lida slater

Substantial increases with no explanation, denying coverage claiming "pre-existing" conditions when that was not the case. When I first obtained insurance for my dog, it was only $45 per month. I got the highest coverage at 90%. Now, it has increased to $170 per month. No explanation of why. No option to respond. Within the "waiting period" of initially getting the insurance, she ended up with an ear infection. Now ANYTHING ear-related is not covered, and unfortunately she gets frequent ear infections. I was happy with the ease of the app for a long time, which I do appreciate because it makes claims easy to file, but the increase in prices is unjustified and now they have been denying claims they should be covering - even after I email back with additional details and explanations. They claimed an infection in her paw from a friend's pool was considered "pre-existing" when it happened two weeks prior. The company was good a few years ago, but I would never recommend it now. They should be reviewed by the Better Business Bureau.

they are very exspensive

This pet ins is good i have had it before and i do like it for my pet.

"Feeling really let down by @FigoPet insurance. We chose them, especially as a Costco member, for peace of mind. But now, after my puppy Shadow's accident (ran into a wall on 7/18), they're denying coverage by labeling it an orthopedic injury (30 day wait) instead of a simple accident (1-day wait). I am appealing this misclassification, expecting it to be re-opened as an accident. Update: 8.18.25 - My appeal was denied. Figo wont pay anything towards my $720 claim. Apparently anything other than a broken bone doesn't qualify as an orthopedic accident and is subject to the 30 day waiting period. From their reply to my appeal: "Orthopedic conditions, with the exception of broken bones only, are considered Orthopedic Illnesses under this policy." So, if your pup runs into a wall or falls, trips or has some other form of accident and is screaming and limping and you decide to take him/her to an emergency vet... Unless it is a broken bone Figo won't pay for the vet visit, diagnostic x-rays or pain medication. I will be dropping my Figo policy immediately. I suggest that you stay away from this poor quality & misleading insurance coverage.

RUN from Pets Best. They get you in and once you submit claims they just keep sending you premium increases till you leave. I started out sooo happy with them and had premium of $56/month for both my dogs, then one dog got sick and needed care. They proceeded to increase my premium by double! Now only a few months later, I just got another notice that they increased my premium by another $72 /mo. So - in a matter of one year, they went from $56 to $176/mo for the exact same policy! They claim increases never happen as a result of claims. RUN

We have 4 dogs,who rarely get sick, are not exposed to dog parks. Our youngest pet was placed on insurance the day she was adopted. The bill we incurred was over $5000.00 We paid 100%. Embrace asked for medical history starting on January 1, 2025. The puppy was not BORN until April 1, 2025 so how could there be a medical record? The claim for severe abdominal problem was denied in part because she had motion sickness during exclusion period. BS.

I love that I had your 30 day trial. Helped me lots with my pups broken leg. But I requested multiple times for option packages so I can continue the insurance and maybe add another pup. I got no response!! My trial is running out .

Getting claims mixed up between my dogs, taking a while to get reimbursement, asking me to answer questions way beyond the need to prove I was correct to submit a claim for reimbursement. Your claims page is too confusing - and your emails regarding a claim has been approved should name the dog and their policy number.

Good luck getting them to pay a claim! I've spent a lot of time on the phone with them, just to have them deny an $1100 claim the should be covered. They claim it was pre-existing. They started contacting vets that we haven't been to in 5 years to come up with a way to deny the claim. They even completely overlooked the enlarged heart and heart murmur. My best advise is to avoid the hassle and steer clear on them.