Recently, the service has really declined. I had to submit a couple of claims for my dogs this summer, and each time, the information was entered incorrectly by your staff. The claim was entered under the wrong dog, twice. A procedure was entered incorrectly. And trying to get it corrected is a real ordeal. I'm still in the process. I was told my claim was "escalated" for review, but that was weeks ago. Very disappointing.

This company is horrible with processing times (18 days instead of 2-3 as they say when you enroll) plus they are very picky on what they cover. They would consider something that could repeat on your pet (like a dermatitis) that happened a year before as a pre-existing condition

My insurance rate went up when I asked if it could be lowered and I was told that it could be lowered by $10 because I volunteered at the Humane Society however then I was told that the $500 extra that I got this year because of not using all of my insurance last year would be taken away. So I wasn’t able to get the $10 discount for volunteering.

Scam! They tell you they reimburse a certain way, but when you file a claim, they don't cover anything you are paying premiums for. I pay for a 90% policy, but that is not how they processed our claims. High premiums compared to reimbursement.

I truly wish I could leave negative stars. My sweet little dog is in advanced heart disease and has multiple ER visits a year, along with tons of vet appointments and medications. After raising the cost astronomically every year for the past 7 years, they are now canceling his insurance and giving me insurance that barely covers anything. Late-stage capitalism wins again. I'm so sick of this country and if I didn't love my niece and nephews so much, I'd be gone. I have no choice but to accept their terrible replacement insurance because he is 12 with preexisting conditions. I'll be cancelling ALL of my other Nationwide policies. Not that there is such thing as ethical, user-prioritized insurance of any kind in this god-forsaken country, but at least it will be satisfying to cancel my auto, home, and renters!

Shame you can’t adjust your annual. Only way you can is canceling and rewriting a new policy, but then anything during the past is considered pre-existing.

you've asked me twice for my puppys medical history. I've provided it and you keep asking for records back to 1-1-25. He was born 1-31-2025 and i bought him when he was almost 5 months old. Right after that i took him for shots etc. That is his history

Spot's Gold Plan provides for coverage of several important annual vaccines. To be reimbursed, however, Spot requires 2 years of prior Vet care notes.

You cannot cancel unless you call and they try to keep you on the phone as long as they can for no reason. Additionally, they will deny any claim that they can and then give you fake money, towards nothing, as a consolation prize. I definitely do not recommend this company and the fact they they claim to represent USAA is horrible.

This was free with Walmart plus membership. It has so much potential but really lacks a lot. A telehealth platform for pets is a great idea whether it's free or there's a small fee. Pawp is free but in my state they cannot dispense prescriptions...so I ask "why bother??!" The point, in my opinion , is to save a vet visit fee and just have to pay for a script. A fine service if it were designed that way. So in order to get money they recommend and provide links of pet items you can use from Walmart...or their emergency insurance , which "no thank you, I'm not a circus performer, and jumping thru any hoops" for that offer ....I'm okay with pushing Walmart pet items if thats in conjunction with vet service that includes a prescription.