I have had Nationwide pet insurance for years for my animals. We were unaware of an expired credit card on three of our animals plans, and were not informed of this expiration. Nationwide claimed they sent us a letter in the mail, but didn't update our portal or send an email like every other communication - including the one for this review - was sent. We had a valid credit card on file for our 4th animal but our other 3 animals were dropped. We discovered this issue when our claims we denied despite the prior month (when we supposedly would not have been insured) being accepted. We are now not allowed to reinstate our insurance because during the time of coverage our dogs have gotten too old to have the insurance they now need. We are left stuck with over $4k in bills and more to come for two aging dogs. To say we are disappointed is an understatement.

So far so good. Waiting on a claim payment over one month. However they reassure me that it will be paid asap.

Very fast processing and got my annual paid for quickly. BUT, BEWARE!! My total amount was $175 and my payment was $20/month, so I took a LOSS of over $70. Be sure you will have an annual of more than $240!!

raised my rates and my coverage is lowering.

Overpriced

Have not heard anything back regarding my application

My policy lapsed because my policy was not on autopay. In fact, you cannot put an annual plan on auto-pay like all your other bills. So make sure to manually pay every year so that you don’t end up getting stuck with a bill that you thought would be covered. So lame.

I found it frustrating you denied my claim and I had to go through the appeals process. On top of that, no one even contacted me to speak about the decline. If you're going to decline a $3000 treatment, you better talk to me to explain what's going on. I am reasonable satisfied by the appeals process but still feel you did not cover enough

Unless you begin to insure your pet from the time they are born, this insurance is useless. They consider everything you have taken your pet to vet for as a PRE-EXISTING CONDITION and do not cover. It's useless for a pet like ours that is 6yrs old. You also have no control or idea what the vet writes in the medical records and will consider that as PRE-EXISTING. Disappointed and if my claim for our last visit is not covered, I will likely cancel this insurance.

So my 8-year-old girl that has been insured with trupanion for almost 8 years recently had a bout of endometritis. On the claim form I claimed endometritis as she has had that a few times in the past. After this claim, her deductible of $400 would have been met. Trupanion changed the condition to " discharge" instead of endometriosis which then they could again charge me my full deductible of $400. That's how they get around not paying people because their deductibles are based on condition not per year. My invoice was for $700 and Trupanion paid me $100.Watch out for this company. They used to be really great but they have changed from an ethical upstanding company to one that scams you. In addition, they say that their website has been upgraded but it barely works and their owner's portal does not work at all!