I am already disappointed in a company who I thought values the customer and demonstrates integrity.

While I appreciate the idea of insurance...I have struggled to understand what is and is NOT covered. I thought that an injury/illness would be covered up to the % we selected - not subject to the deductible - which seems to be applied to our wellness plan. It is somewhat confusing.

This pet insurance has been the worst experience so far. I've had nothing but trouble when trying to use it. They always claim it's a pre-existing condition. My teacup Pomeranian has short legs, which means when he jumps too high, he dislocates his kneecap (luxating patella). The vet says he needs surgery to stabilize the knee joint after a tear of the cranial cruciate ligament, and that surgery costs $3,800. But this insurance company denied my claim, saying it was a pre-existing issue. It's so frustrating to pay for insurance all year, and then when you actually need it, they just won't cover anything. I definitely don't recommend this pet insurance. They only care about the money and don’t seem serious at all!

I've been trying to sign up through work for weeks, but your site has been giving me errors every time I tried. Now, that I'm signed up, it's fine, but trying to navigate your site's bugs has been frustrating.

The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed when I emailed them. Even the email response was delayed.

The cost of my dogs insurance is now more than my own. You people are ridiculous. $200 a month from what used to be originally around $60 a month. Constantly hiking up the costs. You called it an increase due to the cost in the area but the costs have not changed AT ALL at my vet. This is directly tied to the fact that I now have hit his lifetime deductible for his skin issues and now you actually have to start paying something towards his care so you're balancing that by jacking up the rate. Congratulations on making pet care as shitty as human healthcare. Well done. I'm sure your shareholders will applaud.

The doctor was pleasant, the appointment went great. The prescription process is a nightmare. Very unclear instructions. Was told to order from an outside pharmacy and now I’m waiting for the prescription to be authorized. So it’s not helpful if you can’t get the antibiotics in a timely manner, nor does it help if the pharmacy they tell you to use (petmeds) doesn’t carry 1 of the 2 prescriptions prescribed. So then what do you do .. because you don’t have a physical prescription to take to another place. So I’m not recommending Dutch.com

The policy changed hands to another company and is terrible now. The total monthly premium costs the same amount as the deductible. And there is a very low limit for coverage annually. I’d be paying out $1400 annually for a $2500 limit of coverage. It honestly makes more sense to just put the money in a savings account every month.

I get the Pet Insurance so that I can be able to go and do the things that I need to do for my animal so I can afford it. Just to find out that I have to go and pay for a physical examination first before you’ll even consider ensuring them, which is also covered by the Insurance no I didn’t end up going with a plan.

I had already got a quote and had to request a second quote which was higher than my first. In addition I have not received any new information on if it was approved or not