We paid ~$60/mo for nearly two years for our young, healthy dog with no claims. When we finally had our first minor incident - exactly what our policy was supposed to cover - Lemonade found enough loopholes in the fine print of the contract to avoid paying nearly anything for the claim. They tried to argue that the emergency evaluation was an "office visit" which wasn't covered in our policy. Using this interpretation, we'd be on the hook for $250 on every vet visit before any coverage kicked in - which is effectively a $250 deductible PER CLAIM on top of the $500 yearly deductible we already pay. In the end, they covered less than 20% of our emergency bill, on a 90% coverage policy. When we tried to appeal, they were slow to respond and unhelpful. This company is dishonest, greedy, and not worth choosing in a sea of competitors.

USAA RECOMMENDED, BUT

they used to be good and covered all the advertised. Now they nickle and dime and are advising g a 35% rate increase. I plan to cancel soon.

When checking out with the insurance policy an error appeared saying it could not be completed and to call customer service. I didn’t want to bother with that so I chose another insurance provider. Nationwide still charged me

I was charged but never got any policy info.

While I appreciate the idea of insurance...I have struggled to understand what is and is NOT covered. I thought that an injury/illness would be covered up to the % we selected - not subject to the deductible - which seems to be applied to our wellness plan. It is somewhat confusing.

The cost of my dogs insurance is now more than my own. You people are ridiculous. $200 a month from what used to be originally around $60 a month. Constantly hiking up the costs. You called it an increase due to the cost in the area but the costs have not changed AT ALL at my vet. This is directly tied to the fact that I now have hit his lifetime deductible for his skin issues and now you actually have to start paying something towards his care so you're balancing that by jacking up the rate. Congratulations on making pet care as shitty as human healthcare. Well done. I'm sure your shareholders will applaud.

Healthy paws advertises in big print on their front page that most claims are settled in two days.

They drop old dogs when they get to costly, garbage company

My information was entered incorrectly on my initial policy, and the company displayed no goodwill towards rectifying the consequences of their mistake for myself and my kitten 😔 was initially excited to get going but will be forced to explore other options.