Reply from Kanguro Insurance

I sent documents regarding my pet’s previous veterinary care and received a message stating that my claim could not be completed due to no documentation

I haven't received payment for two separate claims submitted over a month ago. They simply sent an email saying: "We are currently experiencing a large influx of claim submissions which is causing a delay in our claim processing time." The funny thing is that they are not delaying any of the premium payment deductions from my bank acct.

The process is nice and seamless but started off paying less than $50 a month to now paying over $80 a month in just 3 years with my employer discount . The year to year increase is insane when I have a medium size pup, 4 yo with no health issues. I haven't had the time to research other insurance companies so I continue to pay unfortunately.

I’m a new pet owner December 2024 and wanted to do the right thing and get insurance so I did in January of this year but I don’t recall the representative telling me I needed to wait 15 days before the policy went into effect long story short I took my dog to the vet before the 15 days they said she has allergies so nothing pertaining to her allergies is covered because I guess it’s considered preexisting if I’ve never had a pet or insurance how was I supposed to know she had allergies so to me it seems like pet insurance is a scam and I’m more than likely will cancel my policy because she has to get a shot once a month and since I have to pay upfront why do I need the insurance?

When our beautiful little staffie passed away in March petplan were amazing, The compassion they shown was wonderful,, We are in the process of adopting another dog from Dogs trust and Petplan with be our 1st call after signing the adoption forms,

The premium rate jumps when your pet turns 9, it more than doubles. I’d heard warnings from others about this, and unfortunately it is true.

The policy is what we’re looking for. I paid the required 2 month cost. It’s been a week and I don’t know if we are approved or not. So I can’t really say much about our experience. Maybe better communication is needed.

Please contact me, mathissmom and I use Gmail. help is on the way but you must contact me. It takes a village. I have had five people contact me so far preparing to get an attorney this week for possible class action lawsuit. I was a Many Pets satisfied customer. Phone access almost immediately, claims in 2-3 days but they totally dumped us on Odie supposedly as a partnership and a seamless transition with all pre-existing conditions covered. They are both responsible and Odie is the worst on earth. They have clearly intentionally offered deceptive business practices, bad faith Insurance conduct and misrepresentation of provisions of our pre-existing policy with Many Pets. They do not follow the law or talk to each other. Its been 45 days since my claim. I have filed a complaint with Colorado Insurance Board as directed by NAIC but I am posting this on here because I am wanting to start a class action law suit and need unsatisfied customers to contact me asap.

No prescription in Texas, the only reason I bothered signing up for this service. Very disappointing.