I have been with Fetch Pet insurance for a few years now. I have been sick for the past few months and didn’t look at my credit card statement until yesterday and saw that my payment went up $30 a month higher than I was paying.

The worst pet insurance company

The company is a rip off. They promise that their rates pay per mile model is unique, most convenient, digitally accessible, however they are worse than even the worst in the market. They increased my car insurance in 6months by 56% on the rate/mile and another 44% on the base rate. It's very easy to get misled with their payment model, that charges you a fixed price and over that a ridiculously high pay/mile rate, both of which they can change anytime.

I had high hopes when I first signed up with Fetch because their customer service was helpful during the enrollment process. However, once it came time for actual claims and reimbursements, the experience took a turn for the worse. They consistently found ways to deny claims by citing pre-existing conditions where the coverage should have applied. It feels like they prioritize finding excuses over honoring their commitments. I would advise potential customers to be cautious and ensure they thoroughly understand the fine print before signing up.

Take your money and run because that’s what this company will do to you.

The process is nice and seamless but started off paying less than $50 a month to now paying over $80 a month in just 3 years with my employer discount . The year to year increase is insane when I have a medium size pup, 4 yo with no health issues. I haven't had the time to research other insurance companies so I continue to pay unfortunately.

I can't recommend Lemonade for Pet Insurance. They have sent my wife and I around in circles despite having a fully paid policy on a very basic claim that the policy clearly covers. The email support has nitpicked multiple forms of proof needed for the claim every time we send what they are asking for. It is shocking that you pay hundreds of dollars for Pet Insurance and then the insurer to put you through hell to make the smallest claim, even after providing the information they asked for.

Quick response, professional, and very knowledgeable

I liked to get insurance for two puppies but after 8 days I got charged as a same price for one of my pets. I requested to cancel the order they said sure but they charged me.

Reply from Kanguro Insurance