Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere. I just want closure for my pet that passed but is making the process far worse.

I got the wellness plan for the dental cleaning coverage, which is really the only way paying the monthly premium makes sense. The denied my claim, despite the fact that it's covered, claiming that because there was a 25$ extraction it wasn't included in wellness. This wasn't mentioned anywhere in my policy. I never had this issue with lemonade.

I had this policy for 3 years without filing a single claim, and then all of a sudden my premium doubled. When I contacted the company to cancel the policy, they refused to issue a full refund. Go with the pet insurance that your vet recommends. Figo is just a scam.

They won’t pay They can’t speak English They aren’t trained ASPCA sucks

I have been paying for Healthy Paws pet insurance for 10 years for 2 dogs. Now that my dogs are older they raised my premium almost to $7000.00 for the year. The reason that Healthy Paws gave me was that my dogs are older now. Isn't that why you start paying pet insurance when your dogs are younger so that when they need it when they get older it is available to you at a reasonable price? It is a scam! You are better off putting money away in an account for your pets and do not pay for pet insurance.

Before purchasing pet insurance, I did tons of research. I saw that several companies had given people good prices for their first year but then dramatically increased their premiums in the second year. At the time, Pets Best had a good reputation for NOT doing that. I decided to go with them. My cat is healthy, and I had no claims. But in the 2nd year, my premium increased by 67%, and in the 3rd year, it increased by another 75%. I recently had my first claim for $120. Because of that, at policy renewal time, I won't be able to reduce my deductible at all.

How manipulative to spam me requesting a review when I just signed up for this insurance and I can't even use it yet for my cats. Of course they want a review before you can even become disappointed! For this, I am giving ZERO stars.

It took 5 days and a supervisor request to read an email.

3 months - new excuses - fraudulent company. I encourage all reasonable people to avoid MetLife Pet. We have two dogs, one named Jensen which is same as our last name. Due to the MetLife incompetency combined with lack of ethics, values, and accountability, they continue to mix up our dogs and make new excuses for not processing the claims submitted late May. Their system is setup so they do not talk to their customers, and every time they mail new questions it takes about 2 weeks. Any answer provided to their new random questions creates a new claim in their system which they then also mess up. This is the most messed up company I have experienced, they lack accountability and I now need to hire a lawyer to make legal claims against them. This is 4th or 5th time they cannot do their jobs within the contractual agreement. Avoid at all cost!

We purchased Healthy Paws insurance when our dog was less than a year old. She is now 11 and has had health problems in the past couple of years. She has a degenerative heart valve. She went blind a year ago from SARDS. She has had extremely high liver enzymes, which consistently climb. We see a cardiologist for her heart (twice a a year for an exam and an echo). We order her heart meds from Chewy and never submit for reimbursement. We have been seeing an IM vet w/regard to her liver and recently they did an abdominal ultrasound and did a fine needle aspirate. We submitted the above mentioned claims in early July (more than a month ago). To make a long story short: They are messing with us. We check on the website to see if they have processed the claim .... "in process" .... "need more information". We ask, what information? We've been doing the same thing we've been doing for years, which is to send the copy of the invoice and send the copy of the discharge summary. We submitted everything all over again. Still "in process" and "need more information". Early on, their message said they were "unable to read the invoice." I looked at what we sent them. Nope, it was a perfect image. I took the photo over (another good photo) and re-sent it. Time keeps going by. Husband calls them -- they say -- well, it's in process and we have to process them in order and if one is in "process" we cannot move on with the others that you submitted. I called yesterday. Got a claim rep that didn't have great English speaking skills. I told her that I wanted to speak to a Customer Service rep because I had a complaint. She tried to be that person. No, I said -- I want a Customer Service rep. She puts me on hold. A song comes on, that repeats itself, every 30 seconds. About every 5 minutes or so, she comes back on the line to say, "I'm reaching out to a Customer Service representative" and then in a mini-second, it's back to that 30 second repetitive recording. I stayed on hold, like that, for a half an hour. The next time she got on the line, I said, "Wait a minute, wait a minute. You don't actually have anyone on the other line, do you?" She didn't. I vented to her a bit. She said I would get a phone call by the end of the day from a Customer Service rep. I didn't. At this point, we are paying a lot for our monthly premium (which goes up significantly each year now). So we're paying for a big premium and they aren't paying the claims. They advertize that claims are processed in 2-3 days. This is the first time it's been over 30 days. This bill is for $1500. It feels as though they are purposely straggling things out, so they don't have to reimburse us in a timely manner. Our dog is a senior dog with health issues. What insurance company would take her now? None. It reminds me of when my elderly mother (in her mid 90's) was in a nursing home in our small town. Mom ended up getting cancer (during those four years she was i