This Insurance Company is determined to reduce their numbers of elderly pets by raising their rates so high- from $66 to $208 a month on my cat that had the plan since 2020 and never cost them a cent so that they are literally not affordable. Also now 5 years later when my cat has arthritis , which could be considered pre- existing condition makes finding another reasonable plan impossible to find.

The worst pet insurance company

Personally I think this insurance company is horrible we pay almost $900 a year and every time we submit a claim it's a partial payment due to a deductible a partial payment due to this is all we cover a partial payment because you can't have more than one ultrasound a year it's complete bull. I would look around and I would advise people looking to check into their declaration page because if your dog has an ongoing issue and you need two ultrasounds a year they pay one which is the most ridiculous thing I've ever heard would not recommend them

Quick response, professional, and very knowledgeable

I haven't received payment for two separate claims submitted over a month ago. They simply sent an email saying: "We are currently experiencing a large influx of claim submissions which is causing a delay in our claim processing time." The funny thing is that they are not delaying any of the premium payment deductions from my bank acct.

I sent documents regarding my pet’s previous veterinary care and received a message stating that my claim could not be completed due to no documentation

Jonathan was very relatable and knowledgeable. He made getting insurance on my vehicle easy and explained everything thoroughly whenever I had any questions.

Reply from Kanguro Insurance

The process is nice and seamless but started off paying less than $50 a month to now paying over $80 a month in just 3 years with my employer discount . The year to year increase is insane when I have a medium size pup, 4 yo with no health issues. I haven't had the time to research other insurance companies so I continue to pay unfortunately.

I liked to get insurance for two puppies but after 8 days I got charged as a same price for one of my pets. I requested to cancel the order they said sure but they charged me.