If there were an option to put zero stars I would. Poor customer service and denial of all claims is the standard for this company. My dog had to have a surgery and then a follow up. Then another issue arose. We received a $9 reimbursement on over $3000 in medical bills. And when we questioned the low amount sent to us the person on the phone said we hadn’t met the deductible! When we requested to cancel the policy the person on the phone became rude and hung up on me in the middle of my conversation. Do not buy insurance from these people they are only interested in collecting premiums and refusing to pay any claims

I am confused because the email says my cat is NOT covered but the completed enrollment info says covered today. That's false advertising.

Extremely poor coverage and vague descriptions of coverage and services. My daughter’s cat recently had surgery for a serious condition amounting to $7000. Her policy with ASPCA did not cover anything! Their reasoning was pre-existing condition and uncurable condition. Neither of which was stated in their policies. I believe that this insurance is a scam! If it is associated with the ASPCA organization, I would never give my money to their organization. Horrible!

Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly

Kinda wish I was offered both of the options not just one.

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.

I have decided to leave Best Pets due to a series of recurring issues that have been inconvenient and frustrating to deal with, especially considering the long-term impact on my pets’ health coverage. Lack of direct communication with claim handlers: In one case involving my dog, I had multiple vet visits and submitted a main claim with all bills. However, one invoice was left out and submitted later, after the claim was closed. It was then rejected as a duplicate. Despite multiple calls to explain the situation, I was never able to speak directly with the adjuster. Each time I spoke with a different representative, the information was not processed correctly, leading to wasted time and unnecessary frustration. Unnecessary automated responses: I repeatedly received system-generated messages requesting medical records, even though all required records had been uploaded to your platform with each claim. Excessive delays in processing claims: The only reimbursement I received took more than three months to process. Overall, I feel I have paid for a full year of coverage but received poor customer service, inefficient claim processing, and an automated system that creates more problems than it solves. Being forced to constantly call and explain the same situation to different representatives—without access to the person actually handling my claim—has made the process unnecessarily complicated. Unfortunately, this experience has not only caused me to lose confidence in your service but has also resulted in a permanent impact: any future insurer will now consider certain conditions as pre-existing and will never cover them again, despite the fact that I maintained and paid for coverage during this entire year. This is not a decision I take lightly, but I cannot justify continuing with a provider whose processes and communication barriers ultimately harm the very purpose of having pet insurance. Sincerely,

Before purchasing pet insurance, I did tons of research. I saw that several companies had given people good prices for their first year but then dramatically increased their premiums in the second year. At the time, Pets Best had a good reputation for NOT doing that. I decided to go with them. My cat is healthy, and I had no claims. But in the 2nd year, my premium increased by 67%, and in the 3rd year, it increased by another 75%. I recently had my first claim for $120. Because of that, at policy renewal time, I won't be able to reduce my deductible at all.

Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere. I just want closure for my pet that passed but is making the process far worse.

Company is very hard to work with Customer service stinks