It took me multiple times to submit my claim. Your website kept saying there was an error and please call for customer service. It did it numerous times but then when I would click the back button it would show the page required to continue the claim. ANyway, it was finally annoying and frustrating until I was able to finally get the claim submitted. About 20 minutes of my time instead of 5 minutes...

Couldn't just sign up for accident insurance. I don't know if that was my fault or that you can't just sign up for accident insurance.

This is a total SCAM. I filed 7 claims over the course of a year, and ALL of them were denied. I canceled the insurance and the confirmed that it was canceled and then continued charging my credit card. STAY AWAY!

The company is a rip off. They promise that their rates pay per mile model is unique, most convenient, digitally accessible, however they are worse than even the worst in the market. They increased my car insurance in 6months by 56% on the rate/mile and another 44% on the base rate. It's very easy to get misled with their payment model, that charges you a fixed price and over that a ridiculously high pay/mile rate, both of which they can change anytime.

I've been wanting to cancel this insurance that moment it was accidentally bought. I've reached out multiple times and recieved no assistance.

I have been with Fetch Pet insurance for a few years now. I have been sick for the past few months and didn’t look at my credit card statement until yesterday and saw that my payment went up $30 a month higher than I was paying.

The worst pet insurance company

Embrace finds extremely far-fetched reasons to deny claims, and fights tooth and nail against paying what they owe.

This Insurance Company is determined to reduce their numbers of elderly pets by raising their rates so high- from $66 to $208 a month on my cat that had the plan since 2020 and never cost them a cent so that they are literally not affordable. Also now 5 years later when my cat has arthritis , which could be considered pre- existing condition makes finding another reasonable plan impossible to find.

Personally I think this insurance company is horrible we pay almost $900 a year and every time we submit a claim it's a partial payment due to a deductible a partial payment due to this is all we cover a partial payment because you can't have more than one ultrasound a year it's complete bull. I would look around and I would advise people looking to check into their declaration page because if your dog has an ongoing issue and you need two ultrasounds a year they pay one which is the most ridiculous thing I've ever heard would not recommend them