Kinda wish I was offered both of the options not just one.

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.

I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.

Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly

I am confused because the email says my cat is NOT covered but the completed enrollment info says covered today. That's false advertising.

I have decided to leave Best Pets due to a series of recurring issues that have been inconvenient and frustrating to deal with, especially considering the long-term impact on my pets’ health coverage. Lack of direct communication with claim handlers: In one case involving my dog, I had multiple vet visits and submitted a main claim with all bills. However, one invoice was left out and submitted later, after the claim was closed. It was then rejected as a duplicate. Despite multiple calls to explain the situation, I was never able to speak directly with the adjuster. Each time I spoke with a different representative, the information was not processed correctly, leading to wasted time and unnecessary frustration. Unnecessary automated responses: I repeatedly received system-generated messages requesting medical records, even though all required records had been uploaded to your platform with each claim. Excessive delays in processing claims: The only reimbursement I received took more than three months to process. Overall, I feel I have paid for a full year of coverage but received poor customer service, inefficient claim processing, and an automated system that creates more problems than it solves. Being forced to constantly call and explain the same situation to different representatives—without access to the person actually handling my claim—has made the process unnecessarily complicated. Unfortunately, this experience has not only caused me to lose confidence in your service but has also resulted in a permanent impact: any future insurer will now consider certain conditions as pre-existing and will never cover them again, despite the fact that I maintained and paid for coverage during this entire year. This is not a decision I take lightly, but I cannot justify continuing with a provider whose processes and communication barriers ultimately harm the very purpose of having pet insurance. Sincerely,

Extremely poor coverage and vague descriptions of coverage and services. My daughter’s cat recently had surgery for a serious condition amounting to $7000. Her policy with ASPCA did not cover anything! Their reasoning was pre-existing condition and uncurable condition. Neither of which was stated in their policies. I believe that this insurance is a scam! If it is associated with the ASPCA organization, I would never give my money to their organization. Horrible!

Before purchasing pet insurance, I did tons of research. I saw that several companies had given people good prices for their first year but then dramatically increased their premiums in the second year. At the time, Pets Best had a good reputation for NOT doing that. I decided to go with them. My cat is healthy, and I had no claims. But in the 2nd year, my premium increased by 67%, and in the 3rd year, it increased by another 75%. I recently had my first claim for $120. Because of that, at policy renewal time, I won't be able to reduce my deductible at all.

We purchased Healthy Paws insurance when our dog was less than a year old. She is now 11 and has had health problems in the past couple of years. She has a degenerative heart valve. She went blind a year ago from SARDS. She has had extremely high liver enzymes, which consistently climb. We see a cardiologist for her heart (twice a a year for an exam and an echo). We order her heart meds from Chewy and never submit for reimbursement. We have been seeing an IM vet w/regard to her liver and recently they did an abdominal ultrasound and did a fine needle aspirate. We submitted the above mentioned claims in early July (more than a month ago). To make a long story short: They are messing with us. We check on the website to see if they have processed the claim .... "in process" .... "need more information". We ask, what information? We've been doing the same thing we've been doing for years, which is to send the copy of the invoice and send the copy of the discharge summary. We submitted everything all over again. Still "in process" and "need more information". Early on, their message said they were "unable to read the invoice." I looked at what we sent them. Nope, it was a perfect image. I took the photo over (another good photo) and re-sent it. Time keeps going by. Husband calls them -- they say -- well, it's in process and we have to process them in order and if one is in "process" we cannot move on with the others that you submitted. I called yesterday. Got a claim rep that didn't have great English speaking skills. I told her that I wanted to speak to a Customer Service rep because I had a complaint. She tried to be that person. No, I said -- I want a Customer Service rep. She puts me on hold. A song comes on, that repeats itself, every 30 seconds. About every 5 minutes or so, she comes back on the line to say, "I'm reaching out to a Customer Service representative" and then in a mini-second, it's back to that 30 second repetitive recording. I stayed on hold, like that, for a half an hour. The next time she got on the line, I said, "Wait a minute, wait a minute. You don't actually have anyone on the other line, do you?" She didn't. I vented to her a bit. She said I would get a phone call by the end of the day from a Customer Service rep. I didn't. At this point, we are paying a lot for our monthly premium (which goes up significantly each year now). So we're paying for a big premium and they aren't paying the claims. They advertize that claims are processed in 2-3 days. This is the first time it's been over 30 days. This bill is for $1500. It feels as though they are purposely straggling things out, so they don't have to reimburse us in a timely manner. Our dog is a senior dog with health issues. What insurance company would take her now? None. It reminds me of when my elderly mother (in her mid 90's) was in a nursing home in our small town. Mom ended up getting cancer (during those four years she was i

Paid premiums for a year.my neutered,vaccinated cat got sick for the first time in his life.when I submitted the claim,they replied,they needed his medical history. I resubmitted the claim with his records.this confused fetch,telling my I submitted a duplicate claim.no,I submitted the same claim with his medical records you requested.so after 3 months they deny my claim.telling me I didn't take my cat to the vet to the vet in the last 12 months. He wasn't sick.(a wellness check?)So they keep taking my premiums,and they can send me e -mails Telling me you deny my claim,but you can't send an email saying if you don't get your cat to the vet within 12 months, YOU are NOT COVERED!fetchs motto Always take the money.I'm not new to pet insurance just new to their Con game. I rarely post bad reviews but i couldn't let this slide,you've Been warned.