I filled out the application online for new pet insurance and when I submitted it, the website told me there was an error and it was not submitted. I chalked it up as a loss and moved on to the next insurance company to get a quote. The next quote I got was only marginally more expensive, so I went ahead and started my policy with the other insurance company. About an hour later I got an email that my application did go through, but it will be 3 business days before my policy starts. Now I have no one to contact to cancel the policy.

These charges should go against my deductible

I had a terrible time with the online system today. I had three claims to submit and had to do each one smore than one time as something always popped up and caused a restart. Also, the menu for the hospital names jumped a few times causing me to select the wrong provider and having to go back and try again. Not a very good experience today.

Premiums going up and service going down. Incoherent denials. Even my vet said she is not happy with trupanion these days.

Hire more people so the wait on the phone isn't soooo long.

We still have a claim from April for a puppy spay. We did not get all the money back e have coming to us. We called and spoke with CS numerous times, but it is still there over a year later.

Very difficult to submit claims. Every claim needs doctors office notes even for annual routine visits and vaccinations. I was required to even get explanations of benefits from my prior pet insurance. I never had to jump through so many hoops with pet insurance as I do with MetLife. I am sorry I switched.

there is no customer service. Chat box does not allow you to speak to an agent or even type the issue. You need to spend too much time just to find an answer to a simple question.

my dog was prescribed a year long prescription for a particular diet food to treat crystals in her urine that caused bleeding and pain. she also only needs to have annual blood work per the veterinarian. aspca insurance denied medical food claim because they claim did not have enough medical records. this is not true. all of the documentation before the prescription and after were provided to aspca. i appealed the decision and waited over 2 months to hear back. nothing. i called and they re-opened the claim and i have to wait another 2 months for the decision. why do i have to wait and appeal if she has an active prescription and they have all the documentation to support this. do not use them for your fur babies.

Be prepared for significant increases year over year on premiums, and to fight, tooth and nail for reimbursement and processing of claims.