Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.

When I am applying for Figo i was expecting my dog can have regular care. Now I am paying for 46€ per month to have a 75€ maximum preventive care per year such as vaccinations. The application is misleading and now even though I choose the monthly payment option they say i need to wait 1 year to cancel my contract. Now i stuck with them, definitely not suggest.

Terrible customer service from Lemonade for home contents insurance. Quick enough to take the premiums and increase their prices year on year, yet when you need to make a genuine claim they take weeks to process and then proceed to make you feel like a criminal for submitting a claim, then don’t pay out. Needless to say I have cancelled my insurance, they don’t deserve another penny from me. Avoid !

It takes for ever to review the bill. And you don’t pay hardly anything. Very disappointed!!

Pros:

Easy to use great customer service

Horrible,a rip off, scam

My dog hurt her back and Figo was right there. We learned what they needed to process a claim. The detailed vet notes and invoice started our year long path through using Figo to help pay for her journey. Drugs, cold last therapy, canine physical therapy, I highly recommend Figo for your pet.

So far all im getting are requests for things like dr appts for a dog that was just returned to me after 8 months. Almost implying that I would not be covered. Still its under review and that is disturbing to me.I've been paying for months now. All I get is the phone clerk reading a statement that is saying nothing of value. I will be researching a better insurance.

Have been waiting two months for my first claim. Sent all documents requested and still waiting. I did have a good experience with customer service. Hopefully she will follow up like she said she would. I pay a lot of money for insuring my pets. Things should be handled in a timely manner.