Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.

Pretty good but they take forever to pay.

It takes for ever to review the bill. And you don’t pay hardly anything. Very disappointed!!

Too much exasperation with what you do not cover

Pros:

My dog hurt her back and Figo was right there. We learned what they needed to process a claim. The detailed vet notes and invoice started our year long path through using Figo to help pay for her journey. Drugs, cold last therapy, canine physical therapy, I highly recommend Figo for your pet.

Horrible,a rip off, scam

Easy to use great customer service

Have been waiting two months for my first claim. Sent all documents requested and still waiting. I did have a good experience with customer service. Hopefully she will follow up like she said she would. I pay a lot of money for insuring my pets. Things should be handled in a timely manner.

Hard at times to send in for reimbursement and takes a while for judgement