I had to change my 5 star review to 1 star.

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you they really don't care and no matter what you do in the end they say take your pet to the veterinarian wow that was a fun circle and you want money money for everything it's a total scam don't go for it

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought

This whole thing is a scam. You get a video call from some flunkie claiming to be a veterinarian who tells you they're creating a prescription for your sick pet. Then the prescription is never shipped because Dutch.com won't "approve the prescription." RUN. Contacting my bank about the fraudulent charges right now.

Shitty insurance company.

Terrible insurance company. They literally changed their language on their policy in such a way that its vague enough they don't have to pay for squat. Their app proudly displays you are covered for water damage, and a few years back their policy clearly stated that if it was damage behind the walls you couldn't possibly be aware of it was covered, since there would be no way for an owner to be aware of it util symptoms show. Fast forward to today and basically if your pipe or shower leaks and you don't catch within a couple of weeks they deny your claim. What a total scam. Insurance is there for this very purpose, big items that may catch an owner by surprise and cost a lot to fix. It is a useless company, except at taking your money.

Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.

It takes for ever to review the bill. And you don’t pay hardly anything. Very disappointed!!

Too much exasperation with what you do not cover