Terrible insurance company. They literally changed their language on their policy in such a way that its vague enough they don't have to pay for squat. Their app proudly displays you are covered for water damage, and a few years back their policy clearly stated that if it was damage behind the walls you couldn't possibly be aware of it was covered, since there would be no way for an owner to be aware of it util symptoms show. Fast forward to today and basically if your pipe or shower leaks and you don't catch within a couple of weeks they deny your claim. What a total scam. Insurance is there for this very purpose, big items that may catch an owner by surprise and cost a lot to fix. It is a useless company, except at taking your money.

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

Shitty insurance company.

This whole thing is a scam. You get a video call from some flunkie claiming to be a veterinarian who tells you they're creating a prescription for your sick pet. Then the prescription is never shipped because Dutch.com won't "approve the prescription." RUN. Contacting my bank about the fraudulent charges right now.

30% premium increase in one year!!

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you they really don't care and no matter what you do in the end they say take your pet to the veterinarian wow that was a fun circle and you want money money for everything it's a total scam don't go for it

The Lemonade app (where they force you to do everything) is as helpful as an app from the 1800s. The irony to me is that they literally have “Lemon” in their name and I can assure you this is one.

Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.

Pretty good but they take forever to pay.

Changing policies based on usage should be illegal. Insurance is risk pool not benefit usage under C&P insurance rules. 5 years had a grandfather in plan and now discontinued with outrouges 400% increase in premium. Claim more coverage but 90% of claims fall under a 5k illness plan. Lost all trust will never use ANY nationwide products/polices again ans be sure to spread the word.all previous 5 star reviews are likely before this 2025 change