The web site didn't work at all yesterday. Today, it bounced me back to the homepage 6 times during the claims process.

I tried to sign up for a credit card and the free 1 yr insurance for my service dog was rejected never said why. But! Their email sent to me said Free 1 yr pet insurance and they have no phone number to call them or address and the bank that they are associated with has none too ! Is this a scam? Very poor way of doing business ! Mr.J. Bernsweig

I am for the most part happy I. The service all the way through the service until I asked about a price match on a prescription that was given for my dog, and wasn't responded to in a reasonable time for the sake of getting my pet started on the meds so I just ordered the meds at a higher price than I could of paid

Choose a different pet insurance provider, Fetch will quickly find every way to deny a claim as a pre existing condition and not pay your claim. After many years as a customer with Pet Secure we transferred over to Fetch for our 5 year old dog because they advertise that they cover comprehensive dental and we knew he would eventually need his first dental cleaning. Our dog had a a routine dental cleaning months after we signed up with Fetch, our dog had to have some teeth extracted based on X-rays taken during the procedure, they denied the claim with 24 hours because they said that we hadn’t provided medical records for the 6 months prior to being a customer. We then uploaded an additional record for the standard vet appointment our dog had prior to the dental appointment, they then said the reassessment of the claim could take up to 30 days (even though the initial claim took 24 hours) during which they continued to take their $100 premium. They came back with a secondary denial of the claim stating that the teeth that were extracted were due to periodontal disease as a pre existing condition because the vet noted one broken tooth in his initial standard appointment, there was no way of noting which teeth (if any at all needed to be removed) until X-rays were taken during the actual procedure, we assumed we were just having a standard dental cleaning for our dog. We have since followed up with Fetch to discuss the second claim denial and no one has responded. We have since terminated our policy, it’s been a disappointing experience from start to end.

Your website keeps crashing

Submitting a claim was very easy. They followed up often through calls and emails. Reimbursement was quick

The app is very easy to use... it guide you to fill in only what you need. Very fast response when it comes to doubts questions or discrepancies.

Healthy Paws is on a downward spiral. I don’t know what has happened to them. (1) It seems that Healthy Paws may have outsourced their Call Center to a foreign country; one call to Healthy Paws, and I have an intense headache, my interaction with the Healthy Paws, alleged, Customer Service representative was horrifying, with no evidence of “customer service." (2) The person I spoke with at the Healthy Paws Call Center, or attempted to speak with, had so much background noise, that I could hardly hear him, never mind understand him. It sounded like he was on a runway at Kennedy Airport.

30% premium increase in one year!!

Terrible insurance company. They literally changed their language on their policy in such a way that its vague enough they don't have to pay for squat. Their app proudly displays you are covered for water damage, and a few years back their policy clearly stated that if it was damage behind the walls you couldn't possibly be aware of it was covered, since there would be no way for an owner to be aware of it util symptoms show. Fast forward to today and basically if your pipe or shower leaks and you don't catch within a couple of weeks they deny your claim. What a total scam. Insurance is there for this very purpose, big items that may catch an owner by surprise and cost a lot to fix. It is a useless company, except at taking your money.