Multiple claims on a 30 day policy the shelter gave us and one we purchased. No prior exclusions and wellness included yet EVERY claim has been denied or delayed. We need x to pay. we provide it. Oh now we need Y to pay and the payout timer resets to another 30 days. Sales rep said 10 day easy repayment.

Put a claim in in July and still never got reimburse. Called 7 times and sent in soap notes 3 times and still nothing

The coverage has helped my puppy . The pricing really rises fast, it doubled in just four years. But overall it's a good insurance.

Exceptionally poor communication timing and lack of accurate directions. Two months to resolve - unacceptable

I called in and tried to change my email and was told I had to do it online. But I needed my email address to login. I finally got someone on the phone who changed it for me. Then I tried to submit claims. Good luck! All the hassle to get a $50 check with all the claims I submitted after a year. Not worth all the hassle. Plz close my account.

A bit pricey and the fact no one told me. There was a 2 week waiting period

I am not a fan. I had Lemonade insurance before moving to a state that didn’t accept Lemonade and had to switch to FIGO. I never had any issues with Lemonade and only encountered issues with FIGO. They will not reimburse you for ANYTHING! They will find any small detail to make sure they don’t have to pay you anything or contribute to your deductible. My cat was diagnosed with asthma after already having insurance and since they was 1 exam note from two years ago that he had a cough it was considered a pre-existing condition. I even paid extra for the vet fees wellness package and they didn’t cover my vet exam fee. FIGO sucks, don’t pick them.

I have an issue with rejection of a claim for an injury and have called several times and ask to speak with supervisor and no one has returned my call or addressed the issue. Very time consuming with a new oup

I am paying a lot of money for two healthy pets… the price goes up exponentially each year and my pets are still young. I just submitted a claim for over $600 and still received nothing back. I don’t even think I met my small deductible of $250!!!!! I m not sure why a bill this big for an injury would not provide some monies back given all the money I have put into their insurance. I don’t feel like you have good pet health in mind… I am extremely disappointed in this company and make sure I don’t recommend

I have been with Nationwide Pet Insurance almost 20 years. I was happy for the most part with their coverage and customer searches and ease of submitting claims. This year there were a lot of changes to the plans I already had for one of my dogs. I have been regularly unable to get into the website for to file claim and update my address for a few weeks now. I was pleased and surprised to find another pet insurance company with better coverage than Nationwide for a lot less. Highly recommend Pumpkin Pet Insurance and their customizable plans. Unlimited cap with 80% reimbursement and $250 deductible for up to $60 less a month for my 8 year old (that plan isn’t even available at Nationwide anymore) and $10 more a month for the same coverage for my 3 year old. Pumpkin’s wellness plan has more coverage too. Also they offer 10% discount on multiple pets vs NW 5%. They do have pre-existing conditions exclusions too but after investigating 10 different other pet insurance plans they still have better coverage than any of the rest. My vet recommended Pumpkin to me when I got my 3 year old as a puppy. Wish I had investigated it then. Would have saved me a lot of money due to Nationwide’s low coverage caps if I had changed to Pumpkin when I originally got my 3 year old.