We are very happy with the coverage we have for our kitty. The claims process is also easy and smooth. We can relax knowing that our pet is cared for.

Even tho the vet techs know the system to connect with you , the steps seem never ending. I've given up on email or iPhone for submitting invoices, just mail them.

The biggest example of wolf in sheep’s clothing has to be Lemonade Insurance. My experience with them has been nothing short of appalling. Initially, they lure you in with a sleek app and promises of quick claims, but behind that polished façade lies a company that seems more interested in dodging responsibility than providing genuine support.

Normally I have no problems with my claims however I was unable to submit the claim through the regular channels and had to send the information email. I have been asked numerous times fir the diagnosis for this claim for Boo and have replied. I have now just resulted the entire thing because now the suit claim process is working which unfortunately is not always the case. I hope my resubmission helps

Quick response and great customer service

Trupanion replies quickly when invoices are submitted. I wish they covered more of the vet costs though. Our dog is old and having trouble with a corneal ulcer. Now seeing a specialist and the cost is high. Not even 50% of it is covered which isn't great especially when my monthly cost for the insurance keeps going up.

My premium keeps going up and up!! Almost double from 6 years ago. Just filed a claim and not much was paid starting to think its time to cancel your insurance

Embrace is great. I love that I am a member for 15 or more years. Very good to us.

My Pet has been with Embrace since he was born and their service has always been a five star experience. Up until I had a claim from 2023 that I realized I never submitted due to ongoing hospitalizations, having two strokes and now I suffer from seizures. When asked if they could please make an exception, the representative placed me on hold for several minutes to ask a manager. I was then asked if I had other claims I planned to submit and I said yes (2) . Due to a recent dental surgery my baby needed. He had abscess, bloody stools etc. She then placed me on hold again, came back and said they would not honor the old claim. I was full of disappointment because I have not submitted any claims since 2021.

Have been a customer for 10 years with our dog. While the claims process has been fine over the years, slowly but surely they’ve raised premiums and reduced coverage. Now, they announced changes that more than double the monthly premium. So at 110+/month and minimum deductible of $750, I need to pay more than $2000 in a year before I am able to only be reimbursed 50%. Not sure how that is worth it for most people with relatively healthy dogs like ours. I won’t be returning as a customer in the future given their poor response to these changes when I called and messaged for an explanation, won’t recommend them.