The premium just went up again, nothing has changed, Trupanion doesn't pay for much at all. I am disappointed with the service.

The vet was fine & provided my pet w/ the meds she needed for her bladder infection last Saturday. She said getting the prescription transferred to a pharmacy would take longer then going thru their pharmacy so since she needed the medicine ASAP I chose to use them. The script was supposed to show up on Monday or Tuesday w/ the datesbut we're going on FRIDAY & still no meds & now they're saying it won't be here until the following Monday. I wasted so much money since I'm going to take her to her vet tomorrow to get her relief. If I wouldn't have kept getting updates that her meds would be arriving I would've taken her sooner. Wish I could get my money back. Very unsatisfied customer

Have been a customer for 10 years with our dog. While the claims process has been fine over the years, slowly but surely they’ve raised premiums and reduced coverage. Now, they announced changes that more than double the monthly premium. So at 110+/month and minimum deductible of $750, I need to pay more than $2000 in a year before I am able to only be reimbursed 50%. Not sure how that is worth it for most people with relatively healthy dogs like ours. I won’t be returning as a customer in the future given their poor response to these changes when I called and messaged for an explanation, won’t recommend them.

This company won’t pay claims. I submitted four claims for one of my dogs. Embrace denied three of them, claiming that they were pre-existing conditions. Review the negative reviews of this company. This is a typical pattern. To add insult to injury the company raised my premiums 38% after the first year of coverage. They wanted $1500 for no coverage. I cancelled and looking for a company that will sell me actual insurance.

Filing a claim for my pet is worse than filing a claim than for myself, the paper work, scanning and emailing.

It's disgusting to see all the responses from Healthy Paws in this thread, acting like they care and that their insane and constant rate increases are reasonable and not based on age.

I’ve had MetLife pet insurance on both my dogs for the past three years. As of lately processing claims has become a hassle and is often messed up requiring you to HAVE to pay close attention. Example is when processing a two claims at the same time (one for each dog) the app has automatically changed one of the claims from one dog name to the other on its own about a few days to a week after the submission. The problem with this is they will either deny the claim as a double submission or recently approved it under the dog who has 90% coverage vs the dog who has 100% coverage.

Read EVERY single fine print down to every letter and each punctuation point. This company has been the worst not only when it comes to cost, but their lack of empathy, their unwillingness to cover anything EVEN if the diagnosis ties into something it pet is currently being treated for, they will take the cowards way out to tie it back to something and call it “pre-existing”

Very helpfull and the service is amazing.

Every thing you done for me has been great.