Personally I think this insurance company is horrible we pay almost $900 a year and every time we submit a claim it's a partial payment due to a deductible a partial payment due to this is all we cover a partial payment because you can't have more than one ultrasound a year it's complete bull. I would look around and I would advise people looking to check into their declaration page because if your dog has an ongoing issue and you need two ultrasounds a year they pay one which is the most ridiculous thing I've ever heard would not recommend them

Most of the time, I'm happy. But... the website is clunky and makes filing claims more trouble than it needs to be. Second, they sometimes ask for more information on a claim, saying the required information is not present on the invoice submitted. When, in fact, it is. I don't know if humans or computers are missing the details, but I submit invoices in the exact same format from the same provider and they just sometimes can't find what they need. (P.S. They will not tell you exactly what they need. It's a guessing game.) When you contact them using the contact method they provide, you get no response. Wait another 10+ days and they will automatically deny your claim, meaning you get to start over. (It is also a guessing game when they deny a claim, as they just tell you to read your policy.) So, their website is sorely in need of modernization and their customer service is... well, it's piss-poor. Piss. Poor.

The process is nice and seamless but started off paying less than $50 a month to now paying over $80 a month in just 3 years with my employer discount . The year to year increase is insane when I have a medium size pup, 4 yo with no health issues. I haven't had the time to research other insurance companies so I continue to pay unfortunately.

I sent documents regarding my pet’s previous veterinary care and received a message stating that my claim could not be completed due to no documentation

Thw rates were reasonable for 5 years with increases 10% as espected. The moment we used the plan it went from 100 to over 300. Been covered since 8 weeks old and this is the thanks. They know they have you bc now 5 years pre existing ear stuff and etc. If you leave to another company you loose coverage, essentially no options. They claim bc new coverage is catagories but they decreased sick from 7500 to 5000.

I liked to get insurance for two puppies but after 8 days I got charged as a same price for one of my pets. I requested to cancel the order they said sure but they charged me.

Take your money and run because that’s what this company will do to you. Every emergency claim I put in is denied. They make up excuses saying my deductible ($150) is higher. The bill comes out to over $200 I think I’ve met the deductible and should be covered at this time…. NOPE! I’ve paid more money out of my pocket with this insurance than ever. They will never help your pets or your wallet. Typical insurance company.

It’s probably too soon for me to make a fair assessment. The staff are wonderful people to communicate with, but so far I have been very frustrated with the reimbursement process. Also, as helpful as the staff might be, there doesn’t seem to be much communication between departments, which causes me to have to resubmit information. I know that it is necessary that they receive details on the doctor visit to process claims, but I am still waiting to receive any reimbursement for care. I will look further into what I may be doing wrong, and give it some more time

This is my 3rd year of policy renewal, very unhappy with the claim processing time. My premium is paid in full, the claims are all the same for her treatment, yet it takes 3-4 weeks for reimbursement? Is this company at risk, bankruptcy, etc??

I had high hopes when I first signed up with Fetch because their customer service was helpful during the enrollment process. However, once it came time for actual claims and reimbursements, the experience took a turn for the worse. They consistently found ways to deny claims by citing pre-existing conditions where the coverage should have applied. It feels like they prioritize finding excuses over honoring their commitments. I would advise potential customers to be cautious and ensure they thoroughly understand the fine print before signing up.