Healthy Paws is on a downward spiral. I don’t know what has happened to them. (1) It seems that Healthy Paws may have outsourced their Call Center to a foreign country; one call to Healthy Paws, and I have an intense headache, my interaction with the Healthy Paws, alleged, Customer Service representative was horrifying, with no evidence of “customer service." (2) The person I spoke with at the Healthy Paws Call Center, or attempted to speak with, had so much background noise, that I could hardly hear him, never mind understand him. It sounded like he was on a runway at Kennedy Airport.

The web site didn't work at all yesterday. Today, it bounced me back to the homepage 6 times during the claims process.

Your website keeps crashing

I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought

So apparently, for Pets Best to reimburse cleanings and extractions, my elderly dog has to be put under anesthesia every 13 months for a dental exam. How is that not risky? Not to mention, it’s outrageously expensive and the reimbursement barely covers anything — if at all. What a scam! Shame on you! And Pets Worst would be a more appropriate name for you.

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

30% premium increase in one year!! Poor account information avail in online account ( no detailed explanations for each claim - only via individual emails amd not summarized in account )

Changing policies based on usage should be illegal. Insurance is risk pool not benefit usage under C&P insurance rules. 5 years had a grandfather in plan and now discontinued with outrouges 400% increase in premium. Claim more coverage but 90% of claims fall under a 5k illness plan. Lost all trust will never use ANY nationwide products/polices again ans be sure to spread the word.all previous 5 star reviews are likely before this 2025 change

Pets Best Insurance is a decent enough company and they have covered several claims on my dogs. Recently my 4 year old Rottweiler's premium increased from $95 per month to $151.00!!! I expect and understand small increases yearly but this is a horrific & shocking increase. How is this going to be affordable? I will be shopping elsewhere for coverage for any future dogs and will be warning all of my friends/family as well as my dog sports network to beware. :(

Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.