Tony Hernandez was informative, helped locking me in with a great deal and real down to earth

It't a waste of money they never pay on any claims

Brought my puppy in for a little temporary leg soreness making her limp. I knew it was going to cost $100+ but the one thing I could rely on was a sick visit being covered. Long story short, they declined to cover and said their 6 month orthopedic issues clause prohibits those kind of claims in the first 6 months. I knew of this clause and would have waited another month if I remotely thought they would actually stick me with this clause. Well they did. No diagnosis of anything orthopedic but I got a $160 bottle of anti inflammatories for her in the end.

Helpful, professional agent helped me to cover pets. Submitting claims is easy and paid in a reasonable amount of time.

I don’t remember the representative’s name. He did tell me in the the beginning of the phone call. I was a little upset about my bill. He kept his composure. He was very patient. He listened to the last call about my bill and confirm that it was not paid. He also informed me that once my bill is paid that the rental office will get their confirmation that it was paid. He also informed me that once my bill is paid. To confirm with the representative that I will get a confirmation letter sent to my rental office. I would definitely recommend Home body rentals insurance to my friends and family. Thank you services.

My understanding was that more would be paid by Trupanion. I was understanding that 90% meant 90%. And eas very surprised that of the $1100 charged I was responsible for over $700

Lateisha Farmer Kollee, is my new agent! After stressing getting many quotes, it was so refreshing to find her! She is very professional, and patient as I needed that. I feel she brought back calmness with her professionalism, and listened to my needs, no one else did and I spoke to many! Please don't hesitate to get with her, I know you will understand what I am saying here, not all insurance companies listen very well, she did and I am so grateful.

multiple claims denied that are covered. for every time you submit a claim you have to resend medical history for every single vet visit your pet has been to in the past, Why don't they keep that on file? Then they deny it. waiting on over $1000 in reimbursement for covered claims that they are denying.

They nickel and dime every single claim that is sent in. They do not reimburse 90% of the bill. They decide how much is allowable for your area then they give you that amount back. So don't expect to get back the 90% they say you get back. They will raise your premium every other year but when it comes down to paying out you need to jump through hoops. I used to recommend this company but not anymore.

I am sorry to say but you take every opportunity to not pay. Postage, consult fees of a second provider-that was a surprise. I like that you pay 90%. I don't like that you frequently make up a new diagnosis. When I joined you said the average dx was 4-5. My dog will beat that by bounds.