Your customer service sucks. You may be good at pet insurance but 20 minutes to get someone to answer a phone call is pathetic.

Please don't believe what their page says!!

This business is a scam. I don't mean like a normal bad business. I mean they are actually scamming people. They do not answer any email or phone calls ever. They do not pay claims, and they typically do not even respond to them. It is a criminal enterprise and everyone involved should be ashamed and probably throw in jail.

Tony Hernandez was informative, helped locking me in with a great deal and real down to earth

I was paying a high premium each and every month for my two dogs and that is now increased up to $120 a month for both my dog. This is the second time I tried to use my insurance I’ll pay for something which is what you get insurance for in the first place. First time I was denied the second time now I only got less than half had to pay $250 deductible, which is crazy after all I pay each month.

Reply from Trupanion

Was disappointed to see that exam fees are not covered at all.

Brought my puppy in for a little temporary leg soreness making her limp. I knew it was going to cost $100+ but the one thing I could rely on was a sick visit being covered. Long story short, they declined to cover and said their 6 month orthopedic issues clause prohibits those kind of claims in the first 6 months. I knew of this clause and would have waited another month if I remotely thought they would actually stick me with this clause. Well they did. No diagnosis of anything orthopedic but I got a $160 bottle of anti inflammatories for her in the end.

Deductible is per condition, not per year, and they exclude a lot. They pay pennies on the dollar.

They have countless loopholes for not covering standard accidents and illnesses. This is a sham of a service. Don’t enroll, you are wasting your money.