Waiting on a pet insurance claim now for 6 weeks, email replies are always the same, apologize for lengthy delays but I’m still waiting. I am cancelling all my policies with them and switching to a more reliable company.

Great experience working with Briana Calhoun. She was able to help me find better coverage at a better rate for my home. Covered makes it very easy to find new insurance coverage. I've tried a lot of insurance comparison tools, but Covered really takes out the guesswork and makes it a breeze.

The responses I have gotten.. I added a pet months ago, paid for the year, did so thru the app but he is not there. I used a different email, shouldn’t be a problem, it is, I’ve called numerous times emailed numerous times only to be told it will be taken care of immediately and available in a few days, they would be in the same account….. STILL NOT ON THE SAME ACCOUNT! How difficult is it? I verified all my information and I’m so over this insurance. I can’t submit claims due to this. Look elsewhere.

It is 7 years I have Nationwide pet insurance for my rabbits. All over the years they made an unbelievable increase of the price from $11 to $70-80 a month especially for old rabbits with $250 annual deductible, but the annual refund for everything (except wellness) was 70% of the veterinarian invoice until $10.000 per year. Well, now Nationwide replaced this policy with a very poor one: only 50% of the veterinarian invoice until $3000 annual refund for illness but they kept $250 deductible.

Embrace has every single document on my dog since birth. I've sent them this information twice but my most recent claim has been sitting in "pending Medical records" for over three weeks. I've cancelled my dealings with them. Terrible to deal with. I've had enough. I'd give them a negative star rating if I could.

Was easy to use.

I enrolled a new cat, my family, and added a plan. Long story short I received some emails and I had a lot of questions concerning how I and what process I had to go through in order to get insurance. I called several times and I kept getting a lady that did not speak English well and any question that I had. I’m sure she was reading from a manual on what she should answer. I follow spot on TikTok and sent a message and I did get a call back and the issue got taken care of. I have been a customer for I’m sure at least two years with one cat I added you guys because I feel safe with my cat having you as insurance.

Reply from Kanguro Insurance

Processing claims takes forever and you have to call and get a customer service rep on the phone. However after all that I did get my reimbursement.

Application process was a breeze and the pet insurance perk was a no Brainer. Hopefully I do not have to ever used it but if I do, I hope it comes in handy.