I have been waiting six months for my claims to be processed and paid out. My cat had to see a dermatologist back in March. It is now September! They have everything they need to process these claims but still nothing has been paid!

Don’t waste your money with this company. I filed three claims for my dog and after waiting for more than three weeks for payment, they say they are still reviewing the claims. They have no intention of paying me obviously. They’ll keep asking you for more information and more information just to find an excuse to not pay your claim. Once you think you’ve given them everything they need, they’ll come up with something else that they need. Pretty soon they just exhaust your patience and you come to realize that you’re never gonna get paid and you’ll cancel them like I did.

Weird to ask for a review before you have even processed the claim. I'll write a better one (maybe) if it is paid!

Getting way too expensive. Miniscule payouts.

I am sad to say my experience with Odie has been horrible. Like many, I was transfered from ManyPets. It has been 45 days since I submitted my first claim. I was told to expect at least 2 months. This is unacceptable. I am waiting to be denied just like many other customers that left reviews. I am stuck, like many due to pre-existing conditions. Seems like a trap to me. Please stay away from Odie. I don't see them lasting much longer with this business model and very low rating with BBB.

Absolutely the worst. When you think of lowlife insurance people, this is them. Totally unresponsive, always out of the office, read the fine print, will only contact you via snail mail, etc etc. I would not recommend this company to anyone even if they were the last insurance company on Earth.

I always have a very positive experience with this company.

I submitted an invoice for my oldest dog back in August I received a confirmation email assuring me that Trupanion was “ on it;”

Totally useless do not purchase any insurance as they treat you like a criminal and want receipts for a TV that was bought 8 years ago and this was originally reported on 29th July it’s now 21st September and they are still dragging their feet asked them to accept or decline claim , they won’t , and they sold me insurance that is not fit for purpose.

I’ve been an Embrace customer for a couple of years, and my recent experience was eye-opening.