THIS COMPANY IS A DISGRACE LEAVING MY ANIMAL TO SUFFER UNNECESSARILY

On Hold forever and they couldn’t even help me. The apartment complex is blaming them and homebody is blaming the apartment complex. Miserable experience with a miserable company. Avoid at all costs

My dog, recently got hit by a car. I submitted the correct paperwork, the emergency vet contact information. Called the emergency vet and the vet place also stated they submitted the paperwork twice and ASPCA is still stating they are going to deny my claim if the correct paperwork isn’t submitted. Nothing more we can do. Don’t go with this pet insurance place. Not acceptable experience.

I have been extremely happy with customer service and I am sorry they have decided to stop insuring in the US. I only hope Odie will not disappoint me.

None

Claims process is efficient. But I just got an email that my premiums are being hiked 59% year over year, following a 63% yoy increase the prior year. I haven't even met my deductible this year, so it's surprising to get experience-rated this aggressively.

People are nice. Insurance goes up by $100+ dollars every year (and this is for a young dog with zero issues, zero claims and no pre existing conditions). Not worth it…oh and good luck trying to get information on your insurance unless you call them.

I appreciate the ease of submitting claims, the user-friendly app and also the quick reimbursement times.

I am sad to say my experience with Odie has been horrible. Like many, I was transfered from ManyPets. It has been 45 days since I submitted my first claim. I was told to expect at least 2 months. This is unacceptable. I am waiting to be denied just like many other customers that left reviews. I am stuck, like many due to pre-existing conditions. Seems like a trap to me. Please stay away from Odie. I don't see them lasting much longer with this business model and very low rating with BBB.

When submitting a claim the website is always very difficult to use and trying to select a provider or date takes multiple attempts, extremely frustrating.