Seriously horrible. They not only wouldn't cancel our insurance when asked but refused to cancel it after our poor puppy was tragically killed. These folks should be in jail.

You were a great company. But when a company jumps from $600/yr to $1200, that's robbery. And one of my cats has never taken a cent from you. Never used up his deductible. The other cat was sick but - for the healthy one - I interviewed other companies that offer exactly what you do and they were $430 approx. So there is absolutely no good reason to stay with you. Unfortunately, my sick cat will have to stay because of his exiting conditions. But I would never bring a new cat to you. There is one company that with take pre-existing conditions at a great price but the first year you must go without any coverage for the pre-existing - and then you can get all the benefits.

When I went to sign up for a policy, they had my old address in my file as I had moved since then. I used the chat function and spoke to an employee and gave them the information for the update and they walked me through creating a new insurance profile based on what i needed. I was given the quote and accepted the policy.

I felt well taken care of, I liked the recommendations, they were appropriate for my pet. Very grateful.

My cat started wheezing at 2 a.m. and Pawp’s vet on video was kind—she talked me through checking his gums and tempo, which steadied my panic. Still, when I asked for the advertised $3 k “emergency fund,” the hoops appeared: receipts, fax-quality records, then radio silence for three days. He’s fine now, but the safety net feels more like fishing line—strong until you lean on it.

On Hold forever and they couldn’t even help me. The apartment complex is blaming them and homebody is blaming the apartment complex. Miserable experience with a miserable company. Avoid at all costs

Typical insurance company that will spend an inordinate amount of time and energy (money) into looking to deny your claim. I got the 30 days free when registering my dog and by happenstance had a claim..urinary tract infection for a female puppy and they arbitrarily claimed it was a congenital defect. The Vet said no way. Not worth the fight since I will not be renewing and definitely not worth your money to get this insurance.

THIS COMPANY IS A DISGRACE LEAVING MY ANIMAL TO SUFFER UNNECESSARILY

I've had Trupanion for about 10 years, and for me, I would have been better off without it. If your dog has a catastrophic injury or major disease, it's probably worth it. For general health decline, it's not, in my opinion. My dog's monthly fee started at about $30 and is now about $130.

Jonathan is no good big frauder, he verbally tells you one thing but on the contrary the contract says another, so make sure you proof read your contract carefully, cause he tells you one thing but on the contract is another thing just to get the broker's fee,