These people will find any excuse not to cover your claim.

I am very proactive with my canine kid’s healthcare and an advocate for preventative care. Dental cleaning and the recent removal of a lipoma tumor being removed at the same time, suggested by the veterinarian in case it increased in size where it was located could interfere with his mobility. Plus we avoided an additional surgery in the future. This company qualified both procedures as pre-existing even when I submitted cleaning receipt from a year ago! Tumor is pre-existing??

I don't even know how to set this up. That being said with no one to walk me through all this, I'm probably going to cancel this very soon. On top of that you send way too many emails I don't even know which one is the right one to click on to even get started if I wanted to. Terrible company, tried to sell me like 5000 other things when I tried to call. Couldn't even get a hold of a human being. Again terrible company will never buy anything from embrace insurance ever again

Ariel was great at taking the time to get my issue resolved on my home owners insurance Beauce I wasn't divorced when I bought my house the deed was listed under my married name four years later I got divorced I applied for insurance thru one of their subsidiaries when the records at the court house the names didn't match so my insurance she dropped she took the time had me submit my divorce decree and my name change order which fixed the problem thank you thank you Susie m Jacobs

My premium has more than doubled in just a few years, and despite having repeated claims for the same reason, Trupanion has found ways to categorize them differently so deductibles are not met. I have gotten very little paid out despite massive premiums, and will be changing providers shortly.

Trupanion is a SCAM. Their call center agents absolutely cannot be trusted and will make false/misleading statements to get you to spend more money while knowing they will never pay out for most vet costs and surgeries. Their misleading deductible amounts is nothing short of corporate fraud. What kind of insurance policy has a deductible on each specific line item on a hospital bill? I wish we were smart enough to not fall for this scam, but unfortunately we trusted this company. Shame on anyone who works for this company--despicable.

Very easy to apply on line .

Two of my claims have been processing for around two months now. The first claim I had to resubmit because they forgot to reimburse me for my second transaction in the claim. Then I had to resubmit several documents several times for both claims.

I wish there was an option for zero stars

They used the fact that the vet did not see a foreign object in his paw, despite the fact there was a very large wound, it was infected, and they needed to clean it out and prescribe antibiotics, as an excuse to deny the claim. They said since nothing conclusive was found, they could not cover the claim. When I pointed out that the vet said it could have been a foreign object, the claims adjuster had no reponse other than to say the vet did not find anything conclusive. I asked what else could have caused a large wound and needed the care that it did. Again no response. I am filing a claim with the insurance commissioner against them. I would love to be able to file a lawsuit against the adjuster personally for fraud, but I'm not sure it is worth the trouble. I might do so just to prove a point. Horrible company.